Jim Falk Motors of Maui

Run! Beware! Run away, fast. The positive reviews on this car dealers page are fake and obviously posted by the owner. JF Motors is the worst sales experience of o Run away, fast. The positive reviews on this car dealers page are fake and obviously posted by the owner. JF Motors is the worst sales experience of our entire life, with any product. Our Jim Falk Motors story is too long & complicated to tell, and we brought no baggage to the table. The incompetence & neglect that we experienced was completely & totally the fault of Jim Falk Motors employees. Bottom line, we chose our car, had money in the bank, and it took three (3) months for the incompetent employees to complete the sale. We really wanted the car. This company had a complete turnover in employees during these three months, from management, business office, & salesmen. The new employees are worse than the last crew. Our sales manager is a well-known chronic liar. Our car was crashed & damaged by it's employees while sitting in their lot and it had to be repainted, but that was near the end of our 3 month journey. Parts were never ordered, phone calls never returned, lies were rampant, etc. Management & sales totally ignored our desire to simply buy a car....... It's been two (2) months since we actually received our car, and the tag registration has never been sent to the County from the dealer. As of today, we still don't have our tags, because the dealer's paperwork was never completed. This dealer owns most of the car dealerships in Maui, so you're screwed with sales & maintenance. Recapping our story, it's been 5 months since we first told JFM that we wanted our car and we still don't have tags & registration because of the failures & incompetence of their employees. Beware! Run! Flee! More

Every Bad Thing You Ever Heard About Car Sales The only reason anybody goes here is Jim Falk has a monopoly on Maui. But I will gladly buy through Costco now. I tried a test drive with this dealers The only reason anybody goes here is Jim Falk has a monopoly on Maui. But I will gladly buy through Costco now. I tried a test drive with this dealership. The first vehicle RAN OUT OF GAS 1/2 mile down the road. We had to wait to get picked up by a lot attendant with a single gallon of gas, and drive to their "other location" to get another vehicle. The next 2 vehicles had NO GAS. The highly unprofessional salesman kept us in a warehouse filled with gas fumes while he unsuccessfully tried to find a vehicle with gas. No luck though. He asked how much money a coworker of mine made for a living because he had just sold her a Denali. REALLY??!! If I did this in my job, I would be unemployed. He must be related to "JIM FALK", because he certainly does not have his job for his manners or knowledge of how business should be conducted. No matter what I wouldn't put a dime in their pocket. I will go anywhere and drive anything to keep them from my money. More

Friendly and efficient Great customer service. The staff was very Friendly and efficient! Took my car to change AC parts and service brakes. My car was done in a timely mann Great customer service. The staff was very Friendly and efficient! Took my car to change AC parts and service brakes. My car was done in a timely manner. More

Excellent Service! I have had the opportunity to be welcomed by Ryan on two occasions and he was great to work with. I would definitely recommend anyone to see Ryan for I have had the opportunity to be welcomed by Ryan on two occasions and he was great to work with. I would definitely recommend anyone to see Ryan for any of the vehicle needs. More

Gr8 service Went in for a bunch of different things & was able to get them all done in 1 day, actually in only 4 hours. My device rep Daryl worked hard to get me Went in for a bunch of different things & was able to get them all done in 1 day, actually in only 4 hours. My device rep Daryl worked hard to get me great prices on my service needs & even helped me get a reprint of my safety. Greatly appreciated More

Internet sales!! Talk to Keoni and you'll be happy you did! Very easy to work with and totally down to earth. Listened to my needs and made me a solid deal Talk to Keoni and you'll be happy you did! Very easy to work with and totally down to earth. Listened to my needs and made me a solid deal More

Excellent We were welcomed with kindness and promptly serviced. Any questions we had were answered in a way that we could understand. Very helpful and understa We were welcomed with kindness and promptly serviced. Any questions we had were answered in a way that we could understand. Very helpful and understanding. With excellent service. More

Efficient, efective experience Staff made very efficient use of our time. Never left us sitting around while they filed paperwork, etc. Very clear demo of new features since our las Staff made very efficient use of our time. Never left us sitting around while they filed paperwork, etc. Very clear demo of new features since our last lease (3 years ago). More

My 2nd LEAF Lease @ Jim Falk Motors Andy was a great help guiding me through the process of turning in my 2015 LEAF and leasing a 2017. He answered a multitude of questions and was most Andy was a great help guiding me through the process of turning in my 2015 LEAF and leasing a 2017. He answered a multitude of questions and was most helpful finding the car I wanted. Kendall facilitated the paperwork and kept me entertained throughout the process. I'm very happy with the service provided and I plan to return when this lease expires in 3 years. The form below did not offer me the option of selecting Nissan LEAF, and reflects an incorrect random choice that allowed me to at least submit this survey. More

Honest, friendly, and professional Leilani Borge and Jonathan Teodoro made my purchase of a new Cadillac a happy experience. I had specific needs as to financing and Jonathan met these Leilani Borge and Jonathan Teodoro made my purchase of a new Cadillac a happy experience. I had specific needs as to financing and Jonathan met these needs. More