Jim Falk Lexus of Beverly Hills

I have leased several pre-owned vehicles from Jim Falk Lexus and purchased a Lexus for my daughter as well, we have had nothing but great customer service at this dealership. I deal directly with Robert S Lexus and purchased a Lexus for my daughter as well, we have had nothing but great customer service at this dealership. I deal directly with Robert Silva, Sales Manager, he and his team are very knowledgeable and work hard to find you the best possible rates, without the stress or hassle. From the minute you walk in, you are assisted and never left waiting around, which I appreciate. I will continue to lease my cars from this dealership. I would recommend this dealership to anyone looking into buying/leasing a new or used vehicle. More

I contacted multiple dealerships for a service contract on my Lexus. Orod Makou responded back to my inquiry very quickly and offered me a a great deal on a platinum warranty. I highly recommend the financ on my Lexus. Orod Makou responded back to my inquiry very quickly and offered me a a great deal on a platinum warranty. I highly recommend the finance dept. at Jim Falk Lexus for providing a great deal on a service contract. More

Everyone there was as kind and knowledgeable as I have ever seen at a dealership. They gave me the best deal on my IS350, a deal that no one else came close to (after going to 5 different dealerships.) Th ever seen at a dealership. They gave me the best deal on my IS350, a deal that no one else came close to (after going to 5 different dealerships.) They did anything and everything they could to make the deal and in my case they went way beyond that. More

As an old time customer of Jim Falk lexus I have had them since they have come out. I would like to tell you of a Great experience I had recently. I bought many cars from them and recently purchased a 2010 since they have come out. I would like to tell you of a Great experience I had recently. I bought many cars from them and recently purchased a 2010 HS250 Hybrid. It is a wonderful car and the service I received from this dealership was really outstanding. I would like to mention especially a Finance Director, Kathryn Marenzi who went out of her way to help me solve a small problem. As was as the other sales and service personnel who took special care to solve any or all problems I had. You may rest assured that I will continue to be one of you best customers. Fred Cane - More

This is my fourth vehicle that I purchase/leased from Safi. It was a great experience dealing with such a professional and dedicated person. I followed Safi from another Lexus store because I know when Safi. It was a great experience dealing with such a professional and dedicated person. I followed Safi from another Lexus store because I know when I deal with him he will give his 110%. I highly recommend Jim Faulk Lexus, where you’ll find friendly and dedicated team of professionals. More

After leasing a Lexus through a car broker, Jim Falk Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented Lexus became my default dealer and service center. During my three year lease they were consistently courteous and informative, very detail oriented in the scheduling of service, providing a loaner car and informing me about the work being done. When the lease ended, I had such low mileage on the car that it was logical that I purchase it. A salesman, the loan officer and the manager explained various options to me based on total price and monthly payments to help me decide for myself. I decided to purchase the car I was leasing and they provided a smooth transition from leasing to ownership. I have never had any significant problems with the car and the minor ones have all been fixed promptly. Their online appointment scheduling system is A plus. More

Kevin Wuepper remembered that I was interested in a Mini Cooper and when one became available at Jim Falk Lexus, he called me. I appreciated that he took the time to pay attention to my needs as a car buye Cooper and when one became available at Jim Falk Lexus, he called me. I appreciated that he took the time to pay attention to my needs as a car buyer and called me when he had something that would be of interest to me. His instincts were correct as I purchased the 2006 Checkmate Mini Cooper for a reasonable price. The financial officer, whose name I do not recall, was very friendly, efficient and I enjoyed working with her. Alex, the car salesman, was also very friendly. More

We went in to check out a used car. We liked it but were undecided. After a couple of days they dropped the price. I called and said we would take it. Andrew took down all our information and said we cou undecided. After a couple of days they dropped the price. I called and said we would take it. Andrew took down all our information and said we could pick it up after work at 7pm. A few hours before we get a call that they sold the car to someone else. My wife was very disappointed and tried to call them to find out what happened. They pretended like we were still uncertain. They made excuses and made her cry. The were unwilling to admit they played any role in the mishap. Not once did they tell us that they could not hold the car for us -- quite the opposite. They never asked for a deposit or anything. Their insensitive attitude and inability to admit a mistake is the most frustrating. I feel their sales staff is shady and misleading. I would not trust a word they have to say. Now after reading several other reviews I understand that their reputation is poor and I suggest finding another dealership. Jim Faulk of Beverly Hills is the worst. More

03/2009 I purchased pre-owned 2008 Lexus from Jim Falk Lexus of Beverly Hills. Couple week later while the car was cleaned by a professional who installed clear-bra paint protection, a chunk of bumper's Lexus of Beverly Hills. Couple week later while the car was cleaned by a professional who installed clear-bra paint protection, a chunk of bumper's paint peel off. Contacted the dealer and complaint, salesperson claimed all pre-owned car at this dealer has reconditioning work prior selling to the market, he claimed the work is done by professional. He continued preowned car is sold ~as is~. Called body repair shop and got quotations for paint repair; estimate cost a few hundred bucks. Had great experiance with Kathryn in finance, it was quick and easy. Other than that, I am disappointed and still hard to believe that Jim Falk Lexus of Beverly Hills deals with crappy reconditioning professional. More

I purchased an 08 Toyota from this dealership today. I am in San Diego so I did all of my negotiating over the phone as we are almost 2hrs drive away. When I first called about the car I spoke to a gentl am in San Diego so I did all of my negotiating over the phone as we are almost 2hrs drive away. When I first called about the car I spoke to a gentlemen named Alex. I think a lot of the sales process depends on whether or not you "gel" with the sales person...Alex and I just didn't gel. He was very defensive when I tried to bring up comparisons to other similar vehicles I had found for cheaper and used "old school" overbearing sales tactics (i.e. answering a question with a question)that did not rub me the right way. At the end of my research I determined that I really liked the car, still had a few questions about it, but was very hesitant to call because I didn't want to deal with Alex. I called the dealership anyways and ended up speaking to Lea, Alex was not there that day. Lea was a pleasure and easy to talk and so we began the negotiating. Again, this was Tuesday this week and the soonest we could possibly get there was today, Saturday because we are 2 hours away. We agreed on a price. To make a long story short Lea ends up calling me on Thurs to tell me that the price is no longer valid because her GM would not approve it and the lowest he was willing to go would be $500 above the price we agreed on. Needless to say I was very frustrated and dissapointed. I mean what kind on reputable dealership does business this way? After much contemplating my husband and I still determined that the car was a great deal even at the higher price and decided to go for it. After meeting Lea in person it sort of softened the blow. She was just as friendly and easy to deal with and made the process very easy. Kathryn in finance was a "gem" with a great personality. She was able to find us fantastic financing and kept us lauging while she took our money :) Words of advice for this dealership: Check your numbers thoroughly before allowing your Sales person to agree on a price and keep Lea and Kathryn on board as they are true assets to the dealership. More