Jim Falk Lexus of Beverly Hills

Sometimes customers, or potential customers, have unpleasant experiences at auto dealers or with their staffs. At Jim Falk Lexus of Beverly Hills, it was the opposite! Everybody was very nice. M unpleasant experiences at auto dealers or with their staffs. At Jim Falk Lexus of Beverly Hills, it was the opposite! Everybody was very nice. My wife and I were not rushed in any way. The telephone operator, sales consultant, sales manager, financial coordinator, service manager could not have been more considerate or efficient. The pricing and terms were reasonable and fair. Mr. McLaughlin took all the time necessary to explain the terms. Then Mr. Gray stayed with us and taught us about all the excellent features of the new Lexus. I look forward to driving the new Lexus and would not hesitate to return for our next car. More

I had a great experience at Jim Falk Lexus of Beverly Hills!! I live in San Diego and drove all the way up to Beverly Hills to buy my car because my sales consultant Blaine Gray was so great! Blaine wa Hills!! I live in San Diego and drove all the way up to Beverly Hills to buy my car because my sales consultant Blaine Gray was so great! Blaine was on top of everything and really helped me through the whole process. Once I made contact with Blaine I knew I was going to buy a car from him because I trusted him, I just needed to find the right car. Blaine knew exacly what I was looking for, so when they got the car he called me immediately. To anyone looking for a car I would suggest Blaine Gray and Jim Fal Lexus of Beverly Hills. More

Great dealership on every level. I am really happy with my car and the car buying experience. From the day I located the car online to the day the car was at our house was less than five days. Great foll my car and the car buying experience. From the day I located the car online to the day the car was at our house was less than five days. Great follow up on my purchase afer the car was home. We had a great experience. More

Amazing experience ---- great people, very easy to work with. Didn't even go in to trade in our car and ended up driving one back to Portland. Stopped in to look and talk and were planning on going back t with. Didn't even go in to trade in our car and ended up driving one back to Portland. Stopped in to look and talk and were planning on going back to Portland to think it over. We pulled it all together in the few hours we were in town. Highly recommended! More

The service department offers quality service not seen in generations. It is the epitome of high quality service. There is no detail too small and everyone is extremely well trained. They treat every cust generations. It is the epitome of high quality service. There is no detail too small and everyone is extremely well trained. They treat every customer, big or small, old or young, large or small ticket with the same care, concern, and respect. I have had luxury car service in Beverly Hills for over 25 years, and this is the best service department and the finest service organization I have ever encountered. More

Andrew Einhorn is a true sales professional. His knowledge of the car, the dealership and Art of the Deal was extremely impressive. He made the car buying experience a real pleasure. If your going t knowledge of the car, the dealership and Art of the Deal was extremely impressive. He made the car buying experience a real pleasure. If your going to buy a Lexus, New or Used, don't make your final decision until you visit Andrew Einhorn at Jim Falk Beverly Hills Lexus More

Eddy is the absolute best. He is attentive, friendly, timely, and understanding. He has improved my experience with Jim Falk Lexus of Beverly Hills - and that was a difficult task to complete. I would timely, and understanding. He has improved my experience with Jim Falk Lexus of Beverly Hills - and that was a difficult task to complete. I would recommend Eddy to anyone and everyone as the best service experience I've ever had over six different cars. More

I CAME INTO JIM FALK ON A RAINY SAT AFTER CALLING ABOUT AN LS430 THAT I SAW ON THE INTERNET. SERGIO WAS MY INITIAL PHONE CONTACT AND SAID THE CAR WAS AVAILABLE .WHEN I ARRIVED HE WAS BUSY WITH A CUSTOMER A AN LS430 THAT I SAW ON THE INTERNET. SERGIO WAS MY INITIAL PHONE CONTACT AND SAID THE CAR WAS AVAILABLE .WHEN I ARRIVED HE WAS BUSY WITH A CUSTOMER AND REFERRED ME TO BLAINE. MY EXPERIENCE WAS VERY PLEASANT AND AFTER SOME NEGOTIATING WE ARRIVED AT A PRICE ,ALL AND ALL IWAS VERY PLEASED WITH MY EXPERIENCE. THE NEXT DAY SUNDAY ICAME TO PICK UP THE CAR. BLAINE WAS EXTREMLY PATIENT WHILE AQUAINTING ME WITH ALL THE TECHNOLOGY ON THE CAR. I WILL NOT HESITATE IN REFERRING JIM FALK AND BLAINE IN THE FUTURE . R.J.B More

We were looking for a Clean, Low Mileage, Gold ES-350. Stuart Hicks found exactly the car we had been searching for, a 2007 Gold, Very Low Mileage Beautiful ES-350. He told us what they were asking for th Stuart Hicks found exactly the car we had been searching for, a 2007 Gold, Very Low Mileage Beautiful ES-350. He told us what they were asking for the car and we told him how much we were willing to pay and without any high pressure tactics we reached a compromise where everyone was happy. My wife and I felt that Stuart was Intelligent, Professional, Honest and a nice person to work with for the purchase of a car. He is a real gentleman. Stuart introduced us to Michael Heredia who took hours explaining and teaching us every detail and aspect of this High-Tech car. Michael has called us three times since our purchase to see if we had any questions about the car and wanted us to know that he will Always be available to us if we ever have any questions. Michael introduced us to Juan Prevoo, Assist Service Manager who will be our contact for any service we will need in the future. We met with Kathryn Marenzi, Finance Director who walked us through all of the necessary paperwork involved in the purchase of an automobile. She was able to make all of the details about Finance, Insurance, Extended Warranties, etc. etc. pleasant and easy to understand. Kathryn was knowledgeable, patient, caring and someone who represented the auto industry with the highest integrity. What really impressed us with this whole experience at Jim Falk Lexus was the coordinated team work with everyone working together to make sure that we were satisfied and happy with our purchase. We are most Satisfied and Happy—Bob and Sharlene Pollyea More

Juan went way out of his way to make sure I received the best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept... best service possible and handled all my concerns, top notch and a well run service department!!!!, I would definitely recommend this service dept.....Kudos to Management!!, I have not yet bought a car from Jim Falk but after receiving such great service I will defiantly consider this dealership!! Thanks!!!! More