Jim Falk Lexus of Beverly Hills

I am very pleased with the experience that I had at this dealership from start to finish. In particular my sales associate Jordan was friendly and extremely knowledgeable and additionally honored his origin dealership from start to finish. In particular my sales associate Jordan was friendly and extremely knowledgeable and additionally honored his original quote to me which means a lot! Jordan has followed up with me several times since I made my Lexus purchase. With this type of care and service I expect to be a loyal customer for years to come. More

This dealership was the best that I have come across. This dealership was the best that I have come across. Courtesy is very important and is much appreciated. I am also very happy with the price I w This dealership was the best that I have come across. Courtesy is very important and is much appreciated. I am also very happy with the price I was given. I am also happy that these dealers were actually willing to deal. They took their time to explain all the necessary knowledge of the car. I was even told to make another appoinment just incase I had any more questions or didnt understand everything. What a difference comparing with previous dealers .I will comeback for another car soon and of course I will highly recomend this dealer. Thank you More

This was a very easy buying experience! Blaine was most helpful and I am loving the new car. The dealership clearly caters to the luxury buyer, so service & environment there are very good. I was able to helpful and I am loving the new car. The dealership clearly caters to the luxury buyer, so service & environment there are very good. I was able to begin negotiations via the Internet & email and complete them in person. When I met with the Finance guy to sign papers he was prepared and it took very little time. This is my 4th purchase from this dealership. More

I spent countless hours on the internet searching dealer sites, AutoTrader, Cars.com and Edmunds.com for a GREAT deal on a low-miles Certified Pre-Owned LS 460. I researched Costco's buying service, Kelly B sites, AutoTrader, Cars.com and Edmunds.com for a GREAT deal on a low-miles Certified Pre-Owned LS 460. I researched Costco's buying service, Kelly Blue Book and AAA. I found my preferred color combination, with all the options and more, at Jim Falk. I assumed that their price would be higher because it is located in the heart of Beverly Hills. Much to my surprise I got a great deal, great financing rates and service was impeccable. I shopped the negotiated price with other Lexus dealers. Not only could they not match it, but they assured me that I could not get it for that price. I DID!!! Buying from Jim Falk was a very pleasant experience. Everyone was professional, knowledgeable, good listeners, warm, personable and worked well as a team. Whenever one of them had the day off, someone else filled in seamlessly. They were attentive, but not pushy. From test drive to delivery, everyone was helpful. After I purchased the car, one of my salesmen spent an hour showing me how to use the equipment on the vehicle. This car buying experience was the antithesis of the stereotypical cold, tedious, hard sell. More

We recently purchased a used vehicle from Jim Falk Lexus. Compared with other car purchases that we've made, it was a pleasure to deal with Andrew. He was genuinely friendly and honest with us. Following Compared with other car purchases that we've made, it was a pleasure to deal with Andrew. He was genuinely friendly and honest with us. Following that, we received fantastic treatment from Kathryn Marenzi. Our children were getting restless but Kathryn took the time to talk to them and ensure they were happy in the customer lounge. She is a breath of fresh air compared to many other finance professionals we've talked to! More

Kathryn was very helpful and kind to me and my family. She was professional and knowledgeable. While the sales lady was not clear when answering my questions, Kathryn was very polite and patient with me She was professional and knowledgeable. While the sales lady was not clear when answering my questions, Kathryn was very polite and patient with me as I bought my first car. She explained everything in detail and tried to fill out the paperwork ASAP. More

Mr. eric parker was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went a made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service. sy More

I bought a Certified Lexus IS 250 from Blaine Gray at Lexus of Beverly Hills and he was fantastic. Explained everything I needed to know about the car, was very knowledgeable, and was not a "pushy" car s Lexus of Beverly Hills and he was fantastic. Explained everything I needed to know about the car, was very knowledgeable, and was not a "pushy" car salesmen. I would highly recommend him to anyone! More

We just bought a lexus IS250 in November from Keyes in Van Nuys. We loved the car, but on Feb 6th it was totaled in a flood in our condo's garage. Insurance would pay the lease off but my husband negotiat Van Nuys. We loved the car, but on Feb 6th it was totaled in a flood in our condo's garage. Insurance would pay the lease off but my husband negotiated for four to five hours to get the deal he got at Keyes and we so dreaded going through that again. We phoned Keyes and asked for a manager so we could explain the situation and hopefully avoid the lengthy negotiation process. What we wanted was to show them the contract and just have them honor the same numbers again on the same car. The manager's voice mail picked up and I left the info and number. After five hours I gave up and called Jim Faulk Lexus and immediately spoke with a manager names Safi. I explained the situation and he asked us to come in, contract in hand from the other car and assured me he would take care of us. One week later after, insurance was dealt with, my husband and I walked in and asked for Safi. He remembered my call and asked to see the contract. While he reviewed it he paired us with a salesman named Dale. Dale took us to the large Lexus car lot and ran around with us opening every car to make sure my husband got the same one he had before. We were there for about two hours and he explained the 250's bells and whistles to us, which honestly after driving the car for two months we still had no idea we had some of the features he mentioned. Dale had been working in Lexus service for years and only recently transferred to sales so he knew everything about the IS 250. After we picked out the car we braced ourselves for the negotiation. However, Safi met us at the office and said he would honor the same deal. We were thrilled. We then met Bianca in finance and she got us in and out in ten minutes flat. This dealership made it easy and they were so infomative that we actually like this new car better! I could not be more pleased and hope you ask for Safi or Dale if you ever call. I can only vouch for them. I listened to some of the other dealers there while waiting and felt relieved that we were working with Dale. He was no pressure, all info and funny to boot. Likewise, Safi treated us with kindness, respect and bottom line, he gave us the deal we wanted, quickly. Highly reccomend Jim Faulk Lexus for sales. More

Feb 12, 2010 Dear Jim Falk Lexus, I just wanted to Feb 12, 2010 Dear Jim Falk Lexus, I just wanted to write to you to express what a wonderful experience I had getting my 2009 Lexus IS 250 servic Feb 12, 2010 Dear Jim Falk Lexus, I just wanted to write to you to express what a wonderful experience I had getting my 2009 Lexus IS 250 serviced this week. I called on Monday and the receptionist was very helpful in finding a time to bring the car in that worked best for my schedule. I came in at 10:00 AM on Tuesday for my appointment with Jack and he was right there to greet me. Not only did Jack greet me, but everyone in the entire service department stopped what they were doing to come up and meet me, as if I were the President of the United States or something. They all knew me by name and asked if my mother was feeling better. Somehow they knew that she is currently recovering from gall bladder surgery and their sentiments and well wishes made me feel wonderful and were very helpful during a difficult time. My mother is doing fine by the way, thanks no doubt to the prayers that your servicemen made on her behalf. Jack informed me that my car would need some minor maintenance and that it would be ready in 90 minutes. He gave me the option of using a loaner car or waiting in the customer lounge until it was ready. Since I literally had nothing else to do that day, I decided to wait in the customer lounge. I’m serious, I didn’t even have plans to do so much as eat for the rest of the day because I am on a new diet that restricts me to eating just one meal a day at 7:00 AM, and I am fed the rest of my meals intravenously while I am sleeping. I walked into the customer service lounge and was delighted to see not one, not two, but THREE coffee machines ready to serve me. I looked back and forth at each machine for what must have been 20 minutes trying to decide which to get my coffee from. I noticed that employees were gravitating toward one machine in particular, so I decided to go with that one. Let me tell you, I have tasted fresh coffee in Bolivia, Peru, and Honduras, picked straight from the pod and plunged into the coffee pot, but that tasted like Folgers Insta-Brew compared to the rich, bold flavors of the coffee from this machine. Seriously, there must be a tiny version of Juan Valdez himself in there making this coffee because it was CRAZY good. While drinking my coffee I was delighted be able to use your big screen computer while simultaneously watching CNN on your big screen TV. I was also delighted that there was no firewall to block some of my favorite websites, which I believe are illegal to view in some states, so I had a fantastic time, although I can’t say the same for the other customers in the lounge with me who looked pretty uncomfortable. At around 45 minutes into my wait, I came down with a severe case of appendicitis. I was certain that I would have to call an ambulance to take me to the hospital, but once again, your service department went above and beyond. As it turns out, many of your servicemen are not only certified mechanics, but also certified internal surgeons. They placed me on one of those car lifts (not for any reason I could surmise, but I think just to make the experience more fun for me) and used their expertise to deftly replace my unstable appendix with a brand new transmission. Now I can run up to speeds of 60 MPH in less than six seconds. When the 90 minutes was up, I went to retrieve my car and was informed that they would need another five minutes before the car was ready. They gave me the option of either waiting the extra five minutes for my car, or, due to the foul up, I could also take a brand new LS Hybrid 10 free of charge. Then, a shadowy figure handed me the keys to the new car and winked. Needless to say I took the new LS Hybrid 10 since it is worth about $150,000 compared to my $40,000 IS 250, and then I immediately sold it and bought three new IS250's since I love my IS 250 so much. Overall, I was so pleased with Jim Falk Lexus that at the end of the day, I ran out into the street screaming “Falk Lexus! Falk Lexus! Falk Lexus!” so everyone would know that there’s no place like Jim Falk Lexus. Thank you beyond all measure for the single greatest day of my life. Now if you don’t mind, I have to hook up this I.V. of pork chops and mashed potatoes as I drift off to sleep. Sincerely, Derek Kent Satisfied Jim Falk Lexus Customer More