Jim Falk Lexus of Beverly Hills

I have been a customer of Jim Falk Lexus since 2004. I purchased my second Lexus Suv in 2008. Manny Soto provides excellent service. He is attentive and conscientious. He goes out of his way to take purchased my second Lexus Suv in 2008. Manny Soto provides excellent service. He is attentive and conscientious. He goes out of his way to take the extra time to address any problem that I may have with my car. He goes out of his way to make sure that my car is returned in a timely manner, clean and washed. He is an excellent service representative for Jim Falk Lexus Beverly Hills. More

An altogether positive experience. Stuart Hicks in financing was understanding, flexible and worked with me to put together financing that addressed my concerns. Everyone was positive about this deal financing was understanding, flexible and worked with me to put together financing that addressed my concerns. Everyone was positive about this dealership, seemed to work together well with a great deal of efficiency. More

Both sales agents were extremely helpful and friendly and they I never felt inappropriately pressured as I have at other dealers. The pricing was competitive and they were very upfront about all the costs a they I never felt inappropriately pressured as I have at other dealers. The pricing was competitive and they were very upfront about all the costs and what I would or would not be getting. I was very pleased overall with the experience. More

I am writing this review today to especially commend your employee Arthur Rostomyan. I purchased my current Lexus at Jim Faulk Lexus, and have taken it there for all of its subsequent scheduled services s employee Arthur Rostomyan. I purchased my current Lexus at Jim Faulk Lexus, and have taken it there for all of its subsequent scheduled services since. Unfortunately, I cannot say that it has all been smooth sailing. In fact, I regret to say that I have been disappointed on more occasions than one, especially relative to the service I received over the prior ten years at my Lexus dealership in Texas. I was taking it to the Beverly Hills, Maple location, where I experienced repeated delays waiting on loaners in the morning (this despite calling in and letting them know precisely when I would be there so that they could have things ready.) Worse, however, were the problems I experienced at pick up. I encountered inordinately long delays waiting for my car to be brought around (as long as forty minutes!) and when the car was delivered, it was repeatedly returned with grease on the interior carpet and leather, and generally sloppy clean up on the exterior. (Just not the kind of thing you expect from Lexus.) Last time, however, they failed to wash it all together, and the car was returned with a broken lug nut as well. In an attempt to give the dealership one last chance, this time I took the car to the S. Robertson location. There I was fortunate to land Arthur as my service rep. The difference was striking. Arthur is a gem to work with! He was attentive, polite, very timely, and when I noticed another broken lug nut at pick-up, he took care of it instantly! He was all around just a pleasure to deal with. While former experiences were unfortunate, this is an employee who deserves kudos for a great attitude and excellent customer service! I hope you will see to it that he is rewarded accordingly. Thank you. More

Excellent intial internet communication. Extremely efficient processing of sales and financing transaction. Good selection of new car models. Very good understanding of options and pricing for eac efficient processing of sales and financing transaction. Good selection of new car models. Very good understanding of options and pricing for each model. As good as "car buying experience" can be. More

While driving back from a weekend get-away to Napa Valley in Northern California, the Required Maintenance light came on in my 2008 Lexus RX hybrid. Knowing that I had another 400 miles to travel before ret in Northern California, the Required Maintenance light came on in my 2008 Lexus RX hybrid. Knowing that I had another 400 miles to travel before returning to LA that night and realizing it was a holiday (President's Day) I was a bit concerned I could get in the first thing the following morning. However, I called first thing Monday morning and was able to get in and Arthur was there to greet me, again. This was my second visit to Jim Falk Lexus and having the pleasure of working with Arthur. Arhtur is professional, courteous and great at his job! He makes the ordeal of having your car serviced, pleasureable. He is truly an asset to your company. Sincerely, Rob Banchich More

This visit was for a minor problem -- I needed a new tire. Yet I was treated, as always, as well as if I'd been buying a car, with prompt service and a loaner car. Arthur is knowledgable, friendly, an tire. Yet I was treated, as always, as well as if I'd been buying a car, with prompt service and a loaner car. Arthur is knowledgable, friendly, and always helpful. Everything gets done correctly, on time, and -- in this case -- below the quoted price. More

This place is amazing. The service is wonderful and everybody is very polite. I only had to wait ten minutes to drop off and pick up my rental. I got my phone call at the exact time they said they woul everybody is very polite. I only had to wait ten minutes to drop off and pick up my rental. I got my phone call at the exact time they said they would call. Arthur is the best. I would never go anywhere else for my Lexus. More

I have worked with Arthur several times. I have had my Lexus for five years. I've been extremely happy with my RX 400h. It is the most reliable car I have owned. The service at Lexus is exceptional. Great Lexus for five years. I've been extremely happy with my RX 400h. It is the most reliable car I have owned. The service at Lexus is exceptional. Great customer service and consistent follow through with commitments are the reasons why I gave them the highest ratings. More

I brought my car in because I had a problem with the headlight. Eddie knew immediately what the problem was, and an airbag problem was diagnosed. A loaner was ready and waiting, and my car was finished headlight. Eddie knew immediately what the problem was, and an airbag problem was diagnosed. A loaner was ready and waiting, and my car was finished three days earlier than I had first been advised. Everything was fixed properly, and I wasn't inconvenienced at all. More