Jim Falk Lexus of Beverly Hills

I was looking for a Lexus Dealership to service my RX 330 and living in Los Angeles you have an array of places you can go which can be rather confusing. I chose to go to Jim Falk Lexus Of Beverly Hills afte and living in Los Angeles you have an array of places you can go which can be rather confusing. I chose to go to Jim Falk Lexus Of Beverly Hills after I was told about their high ratings in customer service. I was most impressed to find the ratings to be true after my now two trips there. My first trip there I worked with Saul Munozwho did more than everything to speak to me and answer questions and concerns I had about pricing and was thorough in his explaination of my car's service. I needed new breaks and while my car was being serviced without hassle I was put in a loaner vehicle. The only dissagreement I have on that is that the car must be returned with the same amount of gas as in the past before I moved to the area I never had fill the car up gas and in this economy that can be a bit diffifult to do. Also Janet at the billing department was very helpful as well. My next experience was with Robert Galvez who is also a service consultant there at Jim Falk Lexus Of Beverly Hills. He was also very thorough and made sure to go over everything he possibly could and worked with me. I was again given a loaner vehicle. It was such a great thing to walk in be remembered and treated with affluence. Robert kept a check on things while my car was in service, this time almost a week. My car had to have it's seals replaced after I had run over something on the freeway. My car needed new tires as well but I can tell you that I never felt pressured to buy from the dealership and and he was rather helpful in writing estimates down for tires. I picked up my car and left with a smile after being treated so well it was so nice not to have to worry and that nothing was hidden from me in costs. After picking my car up I was rear ended and had to return the next day although they do not do autobody service I was directed to Harry's Auto Body Collison by Robert who made sure once again that I was taken care of. I highly reccomend this dealership and if you should visit please ask to work with either of these men and tell them you read Erin's post on this site. As I say I had a longer experience with Robert but Saul was wonderful as well. More

Saul Munoz has always been extremely helpful in getting my car in for service and out quickly, detailing what needs to be done and what it will cost. He is friendly, efficient, and never flustered no matt my car in for service and out quickly, detailing what needs to be done and what it will cost. He is friendly, efficient, and never flustered no matter how crowded the service desk! I am VERY pleased with Jim Falk Lexus service! More

There are several qualities that I look for when choosing a dealership including friendliness, candor, and competence. My car was behaving erratically and I took it to two other dealerships who were unable a dealership including friendliness, candor, and competence. My car was behaving erratically and I took it to two other dealerships who were unable to diagnose the problem telling me "everything was fine." Annoyed and dismayed, I found this dealership whose employees listened to my descriptions of the problem instead of dismissing me. The problem could only be diagnosed after an employee asked for permission to drive my car home with him and back to work. Coming back the next day, the diagnosis was a bad transmission which only acted up after being driven around for more than 40 minutes. From that point on, they had my trust. They exhibit all the characteristics I am looking for in a dealership. And one employee in particular, Arthur Rostomyan, goes out of his way to make sure that I am happy, and any time I need anything I give him a call. More

I have always taken my cars to Saul in the past and have always had excellent service he has lots of knowledge and is an honest service writer. I will continue taking my current vehicle to Saul for service always had excellent service he has lots of knowledge and is an honest service writer. I will continue taking my current vehicle to Saul for service I have already set an appointment for my next service with him. More

Jim Falk Lexus of Beverly Hills is the best Lexus dealership in the Los Angeles area. First of all, they offer a great range of pre-owned vehicles priced far below KBB value and other dealerships pr dealership in the Los Angeles area. First of all, they offer a great range of pre-owned vehicles priced far below KBB value and other dealerships prices. The staff is great. Overall, the buying process took about 4 hours. They were helpful along the way with test driving and financing. I financed my Lexus through Jim Falk and thay worked to get me a very low APR. Overall - excellent experience with Jim Falk Lexus of Beverly Hills. More

I was very happy with the total experience in dealing with the service department.Starting with making my appointment and speaking with your service representative. When I brought my Lexus in for service with the service department.Starting with making my appointment and speaking with your service representative. When I brought my Lexus in for service Arthur was very clear what was needed and arranged for a loan car. Called me promply when the work was complete and explained what was done and by the time I paid the bill my car was waiting...Truly outstanding from start to finish! Arthur was wonderful!! More

I have been taking my car to get serviced with Saul Munoz for the past two years and the service has always been great. Appointments are readily available and my car has always been ready when promised. My s for the past two years and the service has always been great. Appointments are readily available and my car has always been ready when promised. My service consultant always makes sure to explain the service performed and my questions are always answered. More

James Shin and his sales manager, Safi Nabi, were very professional, courteous, helpful and friendly in all aspects of the transaction. James had a comprehensive knowledge of the RX350 and explained all professional, courteous, helpful and friendly in all aspects of the transaction. James had a comprehensive knowledge of the RX350 and explained all the features of the vehicle in a way that was easily understandable. He walked me through each phase of the acquisition, ownership, warranty coverages and service in great detail. The purchase price was determined by a courteous agreement of fair value. This has been my best car purchase experience. I would highly recommend James and Jim Falk Lexus. More

Gilbert did a great job and got me into the car of my choice. He negotiated to get me the price I needed and stayed with me the entire time. The wait for financing was a bit long, but otherwise the exp choice. He negotiated to get me the price I needed and stayed with me the entire time. The wait for financing was a bit long, but otherwise the experience was a plus, plus. I would definately recommend the dealership. More

This is my 3rd Lexus purchased from Lexus of Beverly Hills and all services are done there and the reason is their total emphasis on customer service and satisfaction , and at a competitive price. I c Hills and all services are done there and the reason is their total emphasis on customer service and satisfaction , and at a competitive price. I can't imagine a service mgr. more sincere and helpful than Dave Newman who also sets the tone for the service reps that work for him. I have been totally satisfied on every occasion and I would recommend them to everyone. More