Jim Falk Lexus of Beverly Hills

I brought my Lexus IS-250 to Jim Falk Lexus of Beverly Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the re Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the repair process. I didn't get the names of the other staff members but the overall experience was what you would expect from a Lexus dealership. Thank you Mike & Team! -Geoff More

I've owned 3 Lexus vehicles in the last 16 years and have always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assis always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assisted me since 2009 is a shining example of top rate customer service and probably the main reason why I won't go to any other dealer. My next car will still be a Lexus for sure, and a main factor for that decision is the A1 service that I get from this dealership. I certainly hope that Mr. Chavarria will be around for a long time as I cannot imagine anyone else taking care of me and my Lexus. Bravo! More

My service manager Juan is extremely helpful and knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should ther knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should there be any recall issues, which gives me peace of mind. I recommend him to all my Lexus-owning friends! More

Eddy is always polite, curtous, and professional. Both my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and it was done by lunch so I was not incovienced. More

Eddie is by far the best person I have worked with and he always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a test always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a testament to the company's pride in providing quality customer service. More

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is wildly helpful and understanding. I thought about buying a new Audi recently but didnt because I didnt want to have to drive all the way to Santa Monica where the service is no where near as good as his. More

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that impo during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that important and there is no need to spend $600 to replace it. Car was service promptly and he had notified me through the whole servicing process and asked for my permission before proceeding on repairs that was not disclosed before I drop my car off. Gave me a new 250HS as a loaner. I live in City of Industry and I will only go to Beverly Hills Lexus to do my service. Based on my experiences at different dealer ships, I think Beverly Hills Lexus was the most courteous and they do thing right and do things on time !! I would recommend everyone to go to Beverly Hills Lexus to have their car serviced !!! Better yet, look for Eddy. He's at the Robertson's location More

Preformed 15K service and recall repairs that Lexus had issued, everything was completed as promised and they even gave me a loaner car!, first class service!! I definitely consider this dealership for my issued, everything was completed as promised and they even gave me a loaner car!, first class service!! I definitely consider this dealership for my next vehicle purchase and continue to have my vehicle served here!, Thanks!!! More

The quality of service provided by Juan Prevoo is The quality of service provided by Juan Prevoo is exceptional. He is knowledgeable, reliable, attentive and easy to work with. Juan has been my "go The quality of service provided by Juan Prevoo is exceptional. He is knowledgeable, reliable, attentive and easy to work with. Juan has been my "go to" guy with each of the automobiles I have purchased from Jim Falk Lexus and is one of the primary reasons I keep returning. More

Morgan was very attentive to detail and courteous, both over the phone and in person. We were able to complete the buying process quickly. He was very thorough in explaining how our car operated. He als over the phone and in person. We were able to complete the buying process quickly. He was very thorough in explaining how our car operated. He also mentioned that he would be available for us to contact in case we had any questions, even though we live out of the area. More