Jim Falk Chrysler Dodge Jeep Ram

Always showing Aloha, and always doing their best to get us a new ride. Dean is the man us a new ride. Dean is the man More

Waited 3 weeks for an appointment . I was 10 minutes early at check.in but waited almost 50 minutes for them to take my truck back. An hour later a young man, not my service writer who I was 10 minutes early at check.in but waited almost 50 minutes for them to take my truck back. An hour later a young man, not my service writer who was great, came to me in the waiting room telling me there was a leak " in an area you would never see" near the oil cooler, that the truck needed new brakes and rotors and new spark plugs. This truck has 56k and has not missed a service at Jim Faulk. Yet he said " with the miles I had on the truck these repairs were recommended for my safety and I waited it would be more expensive". In researching I found these repairs were more common on vehicles with 20k more miles than mine and that the same work that he quoted $5500 could be done for under $1800....not sure if I want you go back.... More

Great communication fast and friendly service. Great price They even suggested not doing my brake pads yet still a lot of life in them Great price They even suggested not doing my brake pads yet still a lot of life in them More

Excellent Service, greeted by a sales associate in a timely manner, Other sales associates offered water/coffee while I waited for the paper work to be done. Sales associates were friendly timely manner, Other sales associates offered water/coffee while I waited for the paper work to be done. Sales associates were friendly More

Took a little longer than expected but all went great and truck is fixed.yes truck is fixed.yes More

I was worried that I might have challenges with a car that was not starting and often long delays to get things done on Maui. I was very happy that did not happen and the team there took amazing care of that was not starting and often long delays to get things done on Maui. I was very happy that did not happen and the team there took amazing care of my needs, The team was super helpful and friendly, and upon sign-in they immediately helped handle a few pressing matters including a need for a fast turnaround on a dead battery. Phillip was especially helpful and supportive and made sure everything got done so I could work with a tight timeline. More

Very great people working here easy to work with and all willing to help with a smile willing to help with a smile More

Philip was great from start to finish. James his manager also top tier. With everything that had happened on Aug.08.2023 in our home town of Lahaina Philip and James definitely came throug James his manager also top tier. With everything that had happened on Aug.08.2023 in our home town of Lahaina Philip and James definitely came through in such a kind way. My family and I appreciate you both so much. Kind gestures go a long way. More

Fastest transaction ever! Went in at 11:30am, test drive, fill out paperwork and left with vehicle all in 2 hours! Great service! Went in at 11:30am, test drive, fill out paperwork and left with vehicle all in 2 hours! Great service! More

Sean and James are awesome they were able to fit me in and take care of my problem thanks so much and take care of my problem thanks so much More