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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2016
We Bought Two Jettas We wandered onto the Jim Ellis Volkswagen Kennesaw lot like most people--we just wanted to "look around." Jose came out and asked us if he could help We wandered onto the Jim Ellis Volkswagen Kennesaw lot like most people--we just wanted to "look around." Jose came out and asked us if he could help. By that time we did have some questions: the sticker prices on the car were much higher than what we'd seen online--had we been tricked? Had we missed something? Jose explained the difference in prices (the Internet price is the right price) and we started to talk about the used Jettas on the lot. He helped us figure out the best deal for our money and we had signed the paperwork on the car by the end of the night. While we ended up feeling as though the dealership itself was a bit tight with its purse strings both on the trade and sale sides of the deal, we thoroughly enjoyed our experience with Jose. In fact, we enjoyed it so much we came back to the dealership about a week later to buy a second Jetta with Jose. While he was actually away on military leave, he was able to be part of the process at our request along with Mark Shaw (who was also a pleasure to work with). For our second Jetta purchase, we worked with Matt Rock in the finance department and he was very helpful in setting up an extended warranty for both of our cars...helped us with peace of mind about our used car purchases. We've been back to visit Jose several times since purchasing these cars and while the reasons included actual errands we needed to run, the best part was to check in with Jose. More
by DMH
Employees Worked With
Jose Vazquez, Matt Rock, Mark Shaw
June 15, 2016
Exceptional Customer Service and Repairs Experience The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and attention they have afforded. This last experience was their time to shine and they excelled. Another VW dealer really dropped the ball but Bill Kinney and the service department seized that opportunity to reassure me that they value loyalty and understand that regular customers are to be valued. Others should take notes since Jim Ellis's customer service standards and product are considerably better than the rest. More
by aircoolin
Employees Worked With
Bill Kinney
April 03, 2016
Best of the Best Best dealership experience I've ever had in my life. A professional and friendly staff. Showroom is as cool as comfortable. I'm a new Volkswagen custo Best dealership experience I've ever had in my life. A professional and friendly staff. Showroom is as cool as comfortable. I'm a new Volkswagen customer and I'm sold. Kevin Prevost, Matt Rock, and ALEX TSANKOV are a testament to the brand and JIM ELLIS dealerships. More
by SimonS
Employees Worked With
Kevin Prevost, Matt Rock, Alex Tsankov
March 04, 2016
Couldn't ask for any better I had a great experience thus far with this dealership.. Was treated well, not pushy.. I dealt with Larry Fitzpatrick.. He was new, to V W from what I had a great experience thus far with this dealership.. Was treated well, not pushy.. I dealt with Larry Fitzpatrick.. He was new, to V W from what I understood. But he was someone I would deal with again.. I have already carried my car back to get a key made , and they all wer courteous and treated me well. I again was greeted by Larry.. I feel like we won a friend as well as a car dealer.. All the people that we dealt with there were courteous , and up about their business, and we were very please.. I love my Car.... More
by songbirdsally
Employees Worked With
Larry Fitzpatrick
February 11, 2016
Great Experience I had a really good experience at this dealership. Buying a brand new car is a first for me. I was looking at the new VW Jetta. my sales rep Steve, s I had a really good experience at this dealership. Buying a brand new car is a first for me. I was looking at the new VW Jetta. my sales rep Steve, showed me a few different cars, letting me know what options were available. I ended up with the Sporty TSI model which I love. The waiting lounge/rooms was very inviting and the showroom itself was very clean and bright. The buying process was straight forward but the paperwork took a long time to get through. Other than that my experience was great. More
by LadyBrit
Employees Worked With
Steve Cole, Matt Rock
February 10, 2016
Fantastic I went in the dealership with no intentions on buying a car that day. I was created with so much respect and courtesy. Steve was a tremendous help to I went in the dealership with no intentions on buying a car that day. I was created with so much respect and courtesy. Steve was a tremendous help to me and my husband. He helped us see our options and then he got me into a car that met many of my expectations. More
by zburns10
Employees Worked With
Steve Cole , Matt Rock
February 07, 2016
Quick and they listen I went in with some pretty specific numbers that worked for my budget and not only did they meet my numbers they were able to get me even better finan I went in with some pretty specific numbers that worked for my budget and not only did they meet my numbers they were able to get me even better financing than the pre-approved that I came in with and rather than try to shave that off the discount they were providing they passed that along to the numbers they had already beat. I was really expecting it to be a short visit but they listened, acted and we "got the deal done" and went home the same day with my new car. Have dealt with the Jim Ellis auto group with my Audi and my experience today shows that was not an isolated "great" dealership but that it is a culture at all Jim Ellis dealers. More
by SteveTJr
Employees Worked With
Erikka Tiffani & Steve GM Sales, Matt Rock, Raul Sanchez
February 05, 2016
Amazing, friendly, and courteous staff Scott Ashlin provided superb service in showing me a 2015 Chevy Silverado which I purchased from him. He was friendly, not pushy, courteous, and showe Scott Ashlin provided superb service in showing me a 2015 Chevy Silverado which I purchased from him. He was friendly, not pushy, courteous, and showed extreme interest in helping me get the truck I wanted. Matt Rock in Finance was also great service in helping me finalize all of my paperwork and options. More
by paul.ruggio
Employees Worked With
Stephanie Morris, Matt Rock
January 20, 2016
Great experience. Awesome, friendly, knowledgeable, and super helpful staff! I was helped promptly and professionally. I will definitely return for future car buying ne Awesome, friendly, knowledgeable, and super helpful staff! I was helped promptly and professionally. I will definitely return for future car buying needs. Definitely recommend these people! More
by jsmalls626
Employees Worked With
Lauren Rosenberg
January 19, 2016
Great dealership Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Gr Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Great experience! More
by VWgirl73
Employees Worked With
Lauren Rosenberg
