Jim Ellis Volkswagen of Chamblee

Fast, prompt, accurate purchase and excellent customer servi I have nothing but accolades for this dealership. The representative who worked with me throughout my purchase was Joe Luna and he was nothing short o I have nothing but accolades for this dealership. The representative who worked with me throughout my purchase was Joe Luna and he was nothing short of spectacular. He was talking to my uncle, mom, and me (we're in three different states using various email addresses) throughout the purchase and didn't mess up a single thing. Anything we asked was replied to very promptly, within 24 hours. All of our documents that we sent him, such as insurance and financial information, was printed out on the spot as soon as he got them and kept within my folder. That way, all the information and purchase was done online so that when I arrived in person, Joe had already gotten my paperwork and car (including the color!) ready to be taken for a drive and purchased. The best thing is that despite him already having our business, he still went out of his way to get us free floormats (they weren't included with the car). Everything from the start of me arriving at the dealership to the end of me driving off the lot (all the paperwork, questions, test drive, etc...) with my new car took less than 2 hours. Fastest and most efficient experience I've ever received! Plus they give you free mint chocolate-covered oreo cookies. What can get better than that? More

Excellent, Honest and Great “I am very much satisfied with the service of Jane and John. Jane was very friendly and was very honest. John is very dynamic and knows exactly ho “I am very much satisfied with the service of Jane and John. Jane was very friendly and was very honest. John is very dynamic and knows exactly how to close a deal by offering the best....Very much happy that I bought my first car from these people -- Ashish ” More

AMAZING go see them!!!!!! This was the best experience I have had buying anything, I brought along my father to help me, being my first time buying a car I didn’t want someone This was the best experience I have had buying anything, I brought along my father to help me, being my first time buying a car I didn’t want someone to get over on me. This was not needed at all! Orlando Is so straight forward, nice, and knows the product he sells like the back of his hand! there was not a question I asked he couldn’t answer!! The dealership as a whole was absolutely amazing, there waiting area even makes me want to bring my car in for service, just because it has such a great waiting area. Orlando made me a long time customer of Jim Ellis VW, and I cannot wait to come buy my wife a car from him the first of the year!! I have told everyone I know in need of a car to go to Jim Ellis and see Orlando!!! Thank you so much for providing me the experience of a life time, I look forward to giving you more business in the future!! ---Walter Johnson More

Terrific Customer Experience!! I bought my first Beetle Turbo S from Jim Ellis in 2002, and my second turbo Beetle in 2012. When I brought my 2012 in for its 30,000 mile check-up, I bought my first Beetle Turbo S from Jim Ellis in 2002, and my second turbo Beetle in 2012. When I brought my 2012 in for its 30,000 mile check-up, I wasn't even looking for a new car, but Phil Coleman is a terrific salesperson! He has a passion for Volkswagens, and it is contagious! He knew I wanted a Beetle similar to my first one, and found the one that is truly the perfect car for me! It is a 2014 Beetle GSR, and I'm thrilled with my "yellow black racer"! If it weren't for Phil taking the time to listen and care about what I really wanted in my car, I would still be driving a car with which I wasn't completely happy. Since 2002 I’ve enjoyed the best customer service consistently. I would absolutely recommend Jim Ellis VW, Phil Coleman in Sales, and Lisa Bokenhagen in Service! Thank you! --- J Hale More

BEST SALESMAN IN TOWN!!! I had the pleasure of working with Mr Kenneth Cook at The Jim Ellis Volkswagen Dealership (Chamblee.) Mr Cook was professional, polite, and honest. I had the pleasure of working with Mr Kenneth Cook at The Jim Ellis Volkswagen Dealership (Chamblee.) Mr Cook was professional, polite, and honest. I unfortunately had an awful experience with a vehicle I purchased from The Stone Mountain VW Dealership but Mr Cook managed to turn an almost 3 month awful ordeal into a pleasant one. Mr Cook was more than just your average salesman. Mr Cook was an EXCEPTIONAL salesman which is sometimes hard to find. I was made to feel like I mattered and that I was more than just a sale. He made me feel like family. He followed up with me for almost a week prior to me actually doing an early trade in with him and provided me with sound advice the entire time. Mr Cook is a busy man but he made it a point to listen to all of my concerns and answered all of my questions. He made me feel like my feelings were important and he did not dismiss me as so many Stone Mountain and corporate VW employees/executives had done over the past few months. If I were CEO of VW for a day I would make it mandatory for Mr Cook to hold a seminar on customer service and just being a decent human being so that all VW customers would be made to feel valued and appreciated instead of dismissed and unimportant. If you or anyone that you know is in the market for a new/used car DON'T take your business anywhere else but The Jim Ellis VW Dealership!! You simply must come to The Jim Ellis Volkswagen Dealership and be sure to ask for Mr Cook aka Kenny. If he happens to be busy with another customer or off I am almost for certain that any of the other saleswomen/men will treat you like a king or queen because this dealership is all about YOU the customer and not just a sale. C L Edwards, MS, DPM More

Ms Emile Foncha Great experience with cool and easy, Lance Jeter. Transaction clear and simple. Jim Ellis is first rate. I highly recommend this dealer and would retu Great experience with cool and easy, Lance Jeter. Transaction clear and simple. Jim Ellis is first rate. I highly recommend this dealer and would return. More

Best car buying experience In shopping for a certified pre-owned Volkswagen Jetta Sportwagen TDI I took to the internet. Suddenly I was inundated with calls and emails from sal In shopping for a certified pre-owned Volkswagen Jetta Sportwagen TDI I took to the internet. Suddenly I was inundated with calls and emails from salespersons. Of all the correspondence I received, one stood out. Joe Luna with Jim Ellis Volkswagen in Atlanta seemed to be more interested in listening to my needs rather than selling me a car. Joe was super friendly and just pleasure to work with. After a couple of conversations with Joe I knew I was going to buy a car from him. Before, during, and after the sale Joe continues to provide excellent customer service. Beyond Joe, everyone that I interacted with at Jim Ellis Volkswagen in Atlanta was really friendly and helpful. With the help of Michael Landin I financed the car with VW Credit. Like Joe, Michael was extremely helpful. Michael listened to my needs and did everything he could to accommodate me. I would definitely recommend Joe Luna and Jim Ellis Volkswagen in Atlanta to anyone shopping for a Volkswagen. More

Excellent price, professional service and knowledge We bought a 2014 Passat TDI. Our last car purchase was ten years ago, so we were not the ideal customer. We did our homework and visited all the car l We bought a 2014 Passat TDI. Our last car purchase was ten years ago, so we were not the ideal customer. We did our homework and visited all the car lots. The Jim Ellis dealership and the salesmen were so much better trained and knowledgeable. We highly recommend Salesman Jonathan Burnett. We liked that he was easy to be around, patient and answered all of our many questions. The Sales Manager, Jay Flynn was equally capable and thoughtful throughout our purchase process. We bought a car and feel very good about the service we received. More

Great car buying experience at Jim Ellis Volkswagen! I recently purchased a 2014 Volkswagen Jetta from Jim Ellis Volkswagen. Because this was my first time purchasing a car, I did a lot of research on th I recently purchased a 2014 Volkswagen Jetta from Jim Ellis Volkswagen. Because this was my first time purchasing a car, I did a lot of research on the entire process. My salesman, Lance Jeter, was a great help at answering any questions that I had. Lance also did a great job listening to my pros and cons of each vehicle and ultimately guided me to the perfect car. In addition to the exceptional customer service, I was able to knock my price down by $3,100 and with the recent college graduate program, I was able to take full advantage of some pretty valuable incentives. I would recommend Lance and Jim Ellis Volkswagen if you're looking! More

Retired executive Buying a new car is not something I normally look forward to, but my recent experience was the best I have ever had. All of the people my wife and I Buying a new car is not something I normally look forward to, but my recent experience was the best I have ever had. All of the people my wife and I had contact with (salesman, sales manager, and finance person) were the most professional and personable people we have ever dealt with (and we have dealt with many over the past 20+ years). They were extremely knowledgeable, excellent listeners, and sensitive to our needs. The pricing was fair and their customer service and folow up were superb! More