Jim Ellis Volkswagen of Chamblee

Horrible If your skin is lacking life then you are at home. We got lied to and was kept for 3 hours waiting. We came back with check of full payment and find If your skin is lacking life then you are at home. We got lied to and was kept for 3 hours waiting. We came back with check of full payment and find out the car is blocked so called behind other cars. Then the representative who has math issues comes and says that he doesn't believe he will be able to get the car. The representative says the car us blocked in by cars that the keys are gone. Like the car keys are taken home with sales reps and not at the dealership. Horrible dealership. More

Would visit again There is always someone who welcomes you when you enter the dealership. Everyone I worked with tried very hard to make sure I was able to walk out wi There is always someone who welcomes you when you enter the dealership. Everyone I worked with tried very hard to make sure I was able to walk out with the car I wanted. A sales representative I worked with, Aundra, was careful in everything which I very prefer because I can be a bit picky. More

Best buying experience I wanted a car that was hard to come by. Despite the difficulty finding the car, I still got the price I felt was fair. The car came in earlier than e I wanted a car that was hard to come by. Despite the difficulty finding the car, I still got the price I felt was fair. The car came in earlier than expected also. No over promising involved. Just over delivering!! They gave me the red carpet treatment and even the finance office was easy and quick. They have a lifetime customer. Thanks again guys. More

Awful service department They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are do They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are doing me a favor. Unfortunately I had trouble with the emission on my Routan and now it seems my Passat have a defect with the gas tank door. And they service team is rude and no experience with customer service. Will not recommend this dealer to anyone. More

Fantastic, The best customer service The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him when you stop in. More

Truly impressed by this dealership- Highly recommend This dealership is a class act through the whole process of buying a new car. Responsive, honest, great follow through. Even after buying the car!! This dealership is a class act through the whole process of buying a new car. Responsive, honest, great follow through. Even after buying the car!! More

Jim Ellis Volkswagen - Highly Recommended I have purchased cars at several dealerships in the Atlanta area since I moved here in 1993. This was by far one of the best experiences. From the t I have purchased cars at several dealerships in the Atlanta area since I moved here in 1993. This was by far one of the best experiences. From the time I arrived on the lot until I left in my new VW, I felt that I was a very important client. I would definitely recommend this dealership to anyone in a market for a new car. More

Jim Ellis VW Great Experience! Jim Ellis was among many Atlanta area dealerships I visited over a 2 week period. I made many online inquires about vehicles; most dealerships seemed Jim Ellis was among many Atlanta area dealerships I visited over a 2 week period. I made many online inquires about vehicles; most dealerships seemed pleased for me to do business with them. They responded promptly and many even called for follow-ups. Jim Ellis VW was exception. However, many attitudes changed when I visited the dealership. Jim Ellis VW is an exception! I suppose other dealerships saw me as young and unserious boy that needed his parents to make a decision. (I am a very young man that recently graduated college with a great job.) Jim Ellis VW on the other hand, welcomed me and gave me the service that I expected. I can say Jim Ellis VW earned my loyalty for future purchases, and would be recommended to any first time car buyers, especially first time buyers. Joe Luna was my sales contact. He worked with me to find the car that met my parameters. I really appreciate this. Other dealerships would not work with my given parameters. They would tell me some of them are not important. I was looking for a CPO vehicle. One of my parameters was I did not want a car from an area that gets a lot of snow and has harsh winters. Maybe I was being picky, however Joe never questioned my desire or tried to talk me out of it. Other dealerships did. Instead he found a car that met all my parameters. This proved to me that Joe was going the extra mile to have the best customer service. Also, Joe made the negotiating experience really easy. We did not come to an agreement off the bat and I walked. However a day later, the process began again and we did finally come to an agreement. Once again Joe really worked for my business and went the extra mile to keep me as a customer. Finally on the day I picked up the car, Joe introduced me to everybody, showed me the amenities if I ever need to wait for my car to be serviced, and even got me the cards for the service department. I really appreciate his hard work and making my first car buy experience a pleasure. Ultimately, the experience I had with Joe is reflected across the entire employee population. Everybody was easy and great to work with, even Irene in the finance department. She helped me make decisions and explained everything to me and answered all my questions. Thank you Jim Ellis VW for making a great car buying experience. More

Jim Ellis VW Is great Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing my car and my problem. More

Great deal, Great service I bought a 2014 VW Passat with low miles. Joe Luna was great to work with during the sale process. No pressure...just the appropriate amount of key in I bought a 2014 VW Passat with low miles. Joe Luna was great to work with during the sale process. No pressure...just the appropriate amount of key information about the vehicle. He came back with an excellent quote so there was no hassle during the negotiation process. Here is the amazing part and why I would recommend Joe Luna and Jim Ellis VW. Four days after the purchase the car was not running correctly. I emailed Joe late on a Friday night. First thing Saturday morning Joe called....within 30 minutes of hanging up a tow truck had picked up the car to take it to the dealership for an exam and Joe personally brought a loaner car to my home so I would not be inconvenienced further...No body likes problems with their car...but Joe Luna is the kind of guy you want to fix them when they do occur. More