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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,272 Reviews
Call Service Center (770) 685-6704

4,272 Reviews of Toyota of McDonough - Service Center

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June 06, 2024

Excellent Service! The best dealership I ever dealt with. Raymond was very professional and attentive. He kept me updated and had his driver bring me home and pick me u More

by maidaadelia291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us and that Raymond provided professional and attentive service. It's great to know that our team went out of their way to be helpful and that you appreciated the convenience of our shuttle service. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

June 06, 2024

I’ve always had very good service with parts and service needs. Katie is knowledgeable, professional and kept me informed of my vehicle status. I highly recommend this dealership. More

by 1974dat260z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you've consistently received excellent service for your parts and service needs. Katie's qualities are truly valued here, and we appreciate your recommendation. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to continuing to serve you at Jim Ellis Toyota!

June 06, 2024

This dealership has been very Quick, efficient, pleasant, and reliable to my needs. I hope it continues when my warranty expires.🤔 More

by maryberry0817
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experiences with us! Rest assured, our commitment to providing quick, efficient, and reliable service remains steadfast regardless of warranty status. We strive to maintain the same level of excellence in all aspects of our dealership, and we look forward to continuing to meet your automotive needs for years to come. Thank you for choosing Jim Ellis Toyota!

June 06, 2024

The actual dealership is fine. Location great. However my service advisor was not to my satisfaction. More

by COPELANDT1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We appreciate your feedback and apologize for any dissatisfaction with your service advisor. Our aim is to provide excellent service to all our customers, and we regret if we fell short of your expectations in this instance. Your feedback helps us improve, so if you have any specific concerns or suggestions on how we can better serve you in the future, please feel free to share them with us. We value your business and hope to have the opportunity to make things right for you in the future.

June 06, 2024

Oscar was great! He was very informative on the recommended services needed. He also arranged for the shuttle to drop me off and pick me up while my car was being mai More

by Browneyez7679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morning barista lady!
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Oscar! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 05, 2024

I’m very pleased with the service that I received from the dealership. Oscar Johnson is an excellent service person. More

by Jukie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you're pleased with the service you received from our dealership and that Oscar provided excellent service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 05, 2024

Everyone was super nice and helpful! Having to fix your car is not something that is always planned, but the team made sure it was smooth and easy. In and out in under an hour. More

by Graciemthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you're pleased with the service you received from our dealership and that Oscar provided excellent service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 05, 2024

Great service and customer relations. The waiting time was less than what I was expecting. More

by claudinehoagland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind feedback! We're glad to hear that you had a great experience with our service and customer relations, and that your waiting time was shorter than expected. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 05, 2024

I had to get lot of work done and Oscar was helpful getting thing I need done immediately. More

by JENESEGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Oscar was helpful in getting the work done on your vehicle promptly. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 05, 2024

Service was quick! I love the energy of the staff especially Oscar Johnson! Thank you for great service! More

by KatieFoley0623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a quick service experience and enjoyed the positive energy of our staff, especially Oscar. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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