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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,271 Reviews
Call Service Center (770) 685-6704

4,271 Reviews of Toyota of McDonough - Service Center

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April 09, 2024

Great salesman very satisfied with the experience we had made it possible to get the car we wanted More

by ECARTER643
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you had a great experience with our staff and that you're very satisfied with the service provided. Making it possible for you to get the car you wanted is exactly what we strive for. Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you in the future with the same dedication and quality.

April 09, 2024

The service department is a well-oiled machine. The staff are friendly and professional. Ray and Ashley are outstanding. More

by GEOFFREYHOLMES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're proud to have team members who stand out for their service and dedication. Thank you for sharing your positive experience. We'll be sure to pass along your compliments to Raymond, Ashley, and the rest of the service team. We look forward to continuing to provide you with outstanding service in the future.

April 09, 2024

Top notch service. Professional in every way. Never leave without fully understanding the work needed and completed. Oscar Johnson is a “prize”! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive feedback. It's fantastic to hear that you've experienced top-notch service with us! We're proud to have team members like Oscar, and we look forward to continuing to offer you the same high-quality service in the future. All the best!

April 09, 2024

The time it took the service my vehicle was less than two hours, which was amazing due to the fact that when I got there, the service bay was backed up, just to get past the service administrators a good job More

by Bascoy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that your vehicle was serviced in less than two hours, especially considering the busy state of the service bay upon your arrival. We understand how valuable your time is, and our team strives to work efficiently to ensure your car is out in no time, allowing you to get back on your way as quickly as possible. Thank you for acknowledging the good job done by our service team. We're pleased we could provide you with such prompt service, and we look forward to serving you again in the future.

April 09, 2024

They went beyond board to help their customers get what they want and also great employees More

by .zarett Hernández
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex,, William Mason
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that our team went above and beyond to help you get what you want, complemented by the great service provided by our employees. We strive to exceed expectations and ensure our customers feel supported and satisfied with their experience. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!

April 09, 2024

Jim Ellis was able to figure out the issue with my brake shoe pads on my Toyota Camry and now the pads do not squik. More

by cmadams85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Nicole Evans
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that we were able to successfully resolve the issue with the brake shoe pads on your Camry, eliminating the squeaking noise. It's important to us that your vehicle operates smoothly and safely, and we're pleased we could meet your needs. Thank you for sharing your positive experience and for the review. We're committed to providing high-quality service and look forward to assisting you with any future automotive needs.

April 09, 2024

I drive past a dealership less than 5 minutes away to reach Jim Ellis if McDonough. They keep you involved with every aspect of the maintenance process. Next level technology a team. From Brian Ogoo in More

by MR_GRIFFIN360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's incredibly rewarding to hear that you choose to visit us here at Jim Ellis Toyota, and that our commitment to involving you in every aspect of the maintenance process, along with our use of next-level technology, makes a noticeable difference. Brian and Raymond exemplify the high standards we set for both our sales and service teams. Thank you for acknowledging their efforts and for choosing us for your automotive needs. We're thrilled to offer an experience that stands out, and we look forward to continuing to provide you with exceptional service.

April 09, 2024

Excellent service all around. Oscar was very helpful. The video by the technician was also greatly appreciated. More

by BACONS1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear you received excellent service all around, and that you found the assistance and the video update from the technician to be especially helpful and appreciated. It's important to us that our customers feel supported and well-informed throughout their service experience. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with high-quality service in the future.

April 09, 2024

Jim Ellis Toyota was very accommodating even though the place seemed fully booked for appointments. More

by jj1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you were satisfied with our ability to accommodate you despite being fully booked for appointments. Our team works hard to ensure every customer receives the attention and service they need, even during our busiest times. Thank you for sharing your positive experience, and we appreciate your understanding and patience. We look forward to serving you again in the future, striving to provide the same level of service and accommodation every time.

April 09, 2024

Every time I visit Jim Ellis Toyota of McDonough I’m always satisfied. I enjoy the environment and the friendly atmosphere. More

by DIONEBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your visits with us consistently leave you satisfied and that you enjoy the environment and friendly atmosphere we strive to create. Your positive feedback is greatly appreciated, and we're thrilled to have earned your trust and satisfaction. We look forward to continuing to provide you with a welcoming and enjoyable experience every time you visit. Thank you for choosing us and for sharing your thoughts!

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