Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you found our service team to be caring and thorough. Knowing that our team made a positive impact on your experience is very important to us. Thank you for sharing your appreciation, and we look forward to continuing to provide you with excellent service in the future. Your satisfaction is our priority!

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that you had to make several trips from Atlanta to McDonough, but I'm glad to know that the service center ultimately resolved the issues and you found the experience pleasant overall. It's good that they provided a courtesy fill-up to help compensate for the inconvenience. We appreciate your patience and understanding throughout the process. Thank you for sharing your experience, and we hope that any future visits will be smoother and more convenient for you. We look forward to continuing to serve you with dedication and care.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our customer service and that you found our place clean and well-maintained. It's great to know that Oscar and Leon took great care of you. Thank you for your enthusiastic recommendation, and we appreciate you sharing your feedback. We look forward to continuing to provide you and anyone you refer to us with excellent service.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you love your experience with us and appreciate your recommendation! It's wonderful to know that our team has made such a positive impression on you. Thank you for your support, and we look forward to continuing to provide excellent service to you and anyone you refer to us in the future. We hope you enjoy your future visits and the wonderful service!

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and courteous, contributing to a good overall experience, despite the longer wait time. We appreciate your patience and understanding, and we're always working to improve our efficiency to ensure quicker service times. We look forward to serving you again and hope to make your next visit even better. Thank you for choosing us for your service needs!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Jimmy provided you with reliable and friendly service, answering all your questions and making you feel comfortable and valued as part of our community. It's important to us that every customer feels they belong and are well taken care of. Thank you for sharing your positive experience, and we look forward to continuing to provide you with excellent service in the future.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our staff here at Jim Ellis Toyota! Thank you for highlighting the exemplary service you received and for recommending us for Toyota needs. We appreciate your support and look forward to continuing to provide outstanding service to you and anyone you refer to us. Your satisfaction is our top priority!

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that your experience with our customer service did not meet your expectations. We aim to provide attentive and engaging service to all our customers, and it sounds like we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. If you're open to discussing this further, we would value the opportunity to address your concerns and ensure your next experience is much better. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

Jim Ellis Toyota of McDonough responded

We're pleased to hear you found the video update on the condition of your vehicle to be helpful! Providing a visual overview allows for greater transparency and understanding of any service recommendations or issues, and we're glad you appreciate this approach. Thank you for acknowledging the excellent work of our technicians. Your satisfaction is our top priority, and we're here to continue offering innovative and thorough service. Thanks for choosing us, and we look forward to serving you again in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience from start to finish during your maintenance and recall service visit. We're glad that the video progress report added value by keeping you well-informed about the status of your car and the work being done. Your satisfaction and peace of mind are our top priorities. Thank you for sharing your appreciation, and we look forward to continuing to provide you with excellent service in the future. Enjoy your well-maintained vehicle, we'll be sure to let Raymond, Reid, and Oscar know they made your experience great!