Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for the positive feedback, and we hope that you have a great day!

Jim Ellis Toyota of McDonough responded

It's great to hear that you appreciate the visibility of the work being done on your car and that the service times are as communicated. Providing transparency and reliability in our service process is crucial to us, and we're glad that these aspects contributed positively to your experience. Thank you for sharing your feedback, and we look forward to continuing to provide you with trustworthy and clear service during your future visits.

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about your experience with the coupon and the confusion it caused. We aim for transparency in all our communications, and it's concerning that you feel misled. We take your feedback seriously and would like to address this issue to ensure it doesn't happen again. Please consider reaching out to us at (770) 746-9374 to discuss how we can make this right for you. We value your business and would appreciate the opportunity to resolve any misunderstandings and restore your confidence in our dealership. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

Jim Ellis Toyota of McDonough responded

We're glad to hear that you were pleased with the service and appreciated the virtual feedback on the condition of your car. Providing clear and detailed information helps ensure that you can make informed decisions about your vehicle's maintenance. Thank you for sharing your positive experience, and we look forward to continuing to provide you with thorough and effective service in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you experienced courteous, polite, and fast service with us! Your satisfaction is our top priority, and we're glad we could meet your expectations. Thank you for planning to return, and we look forward to providing you with the same excellent service on your next visit. Your positive feedback is greatly appreciated!

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service department, especially that they delivered on their promise of quick service within 60 minutes. It's wonderful to know that you found our staff friendly and helpful, and that the detailed video of the service to your vehicle added value to your experience. Thank you for planning to return for future services—we look forward to continuing to provide you with the same efficient and thorough service. Your satisfaction and trust are very important to us!

Jim Ellis Toyota of McDonough responded

It's great to hear that you received such cordial and attentive service during your visit! Ensuring that our customers are well-informed and treated with respect throughout the service process is very important to us. We're pleased that your experience reflected our commitment to excellent customer care. Thank you for sharing your positive feedback, and we look forward to serving you again with the same high level of courtesy and professionalism.

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you find our dealership nice and our employees friendly, with a great selection of high-quality pre-owned cars. Providing a welcoming atmosphere and a diverse inventory is important to us, and we're glad we could meet your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high standards in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you received excellent customer service and appreciated the updates and recommendations for your vehicle. Keeping you informed and prepared for future needs is a key part of our commitment to ensuring your vehicle remains in great condition. Thank you for sharing your positive experience, and we look forward to continuing to provide you with top-notch service in the future.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience as a first-time car buyer with us! Knowing that our team was kind and patient, and made your experience memorable, is exactly what we strive for. Thank you for sharing your positive feedback. We're delighted we could make this milestone event so special for you, and we look forward to serving you with the same high level of care in the future. Enjoy your new car and the many journeys ahead!