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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,271 Reviews
Call Service Center (770) 685-6704

4,271 Reviews of Toyota of McDonough - Service Center

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April 18, 2024

My experience was a good one only one hiccup when my service was complete I had to check with two different service attendants before knowing that my service provider had grown to lunch and left my chec More

by Judytruitt23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience and feedback. We're glad to hear that your overall experience was good, but we apologize for the hiccup at the end of your service. Ensuring clear and timely communication is essential, especially when handing over duties to another team member. We appreciate you bringing this to our attention as it helps us improve our processes and ensure a smoother experience for our customers. We will address this issue to enhance our service coordination. Thank you for your understanding, and we look forward to providing you with an even better experience next time.

April 18, 2024

Very professional and kind. Delivered on their promise of 1 hr service. Highly recommend them More

by HannelorePerez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lady
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and kind, and that we delivered on our promise of 1-hour service. Your recommendation is greatly appreciated, and we look forward to continuing to provide high-quality service in the future. Thank you for choosing us!

April 18, 2024

Reed and the team are great to work with… super service. . highly recommended a+ a+ More

by shawnduke23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Reid and the team provided you with great service, and we appreciate your high recommendation! Thank you for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of excellence in the future. A+ service is what we strive for!

April 17, 2024

This car dealership does very good work. I have a Lexus that was leaking oil and smoking The service man said something about the rings were not placed back correctly It is not leaking no More

by Rloulou52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that our service team was able to successfully address the issue with your Lexus and that it is no longer leaking oil or smoking. Proper repairs are crucial, and it sounds like our team diagnosed and resolved the problem effectively. Thank you for trusting us with your vehicle, and we appreciate your positive feedback about the quality of our work. We look forward to continuing to provide you with reliable service for any future needs.

April 17, 2024

I have purchased three cars from JETM and the service provided is outstanding. They get you in and out in timely manner and that’s always a plus. More

by EWALLACE056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria S.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your continued satisfaction with the service here at Jim Ellis Toyota, especially with the efficiency of our process. It's wonderful that you've chosen us for three car purchases and still find our service outstanding each time. Your loyalty and positive feedback are greatly appreciated. We look forward to continuing to provide you with excellent service, ensuring each visit is as smooth and timely as the last. Thank you for choosing us again and again!

April 17, 2024

As always, Mr. Raymond goes above and beyond. Got us in and out quickly. Thank you so much. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Sebra made my car ready to go. Her skills go above and beyond.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Sara! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 17, 2024

mi experiencia fue poca pero la atencion y el amavilidad de las personas en el dealer muy buena More

by Bambinokylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that despite your brief experience, you found the attention and kindness of our staff at the dealership to be very good. Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

April 17, 2024

Out of towner appreciation for Levons hospitality! Thank you for helping me with difficult travels. More

by Smhigh5
Recommend Dealer
Yes
Employees Worked With
Levon
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear that our staff provided you with exceptional hospitality during your travels, especially being from out of town. It's important to us that all our guests feel supported and well-cared for, no matter where they're from. Thank you for sharing your appreciation, and we hope the rest of your travels go smoothly. If you need further assistance while you're in the area, don't hesitate to reach out. Safe travels!

April 17, 2024

Everyone is very nice and they get you in and out fast. I will be back More

by jeaton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Jeaton2000, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope you have a great day, come back and see us!

April 17, 2024

Great service. Under budget and on time. People were friendly and very helpful. Will use them again More

by Gemini63t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember the girls name but very helpful
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you experienced great service that was both under budget and on time, along with friendly and helpful interactions with our team. Your satisfaction is our priority, and we're glad we met your expectations. Thank you for planning to use our services again. We look forward to continuing to provide you with excellent service in the future!

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