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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,271 Reviews
Call Service Center (770) 685-6704

4,271 Reviews of Toyota of McDonough - Service Center

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April 21, 2024

It has a great ambiance inside the dealership. A very nice place in McDonough Ga! More

by Nikkyh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the ambiance of our dealership! Creating a welcoming and pleasant environment is important to us, and we're glad you had a positive experience. Thank you for sharing your thoughts, and we look forward to welcoming you back again soon!

April 20, 2024

This dealership is terrible. All they do is nickel and dime you. A bunch of thieves More

by GRANVILLETAI197456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do know his name
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

April 20, 2024

They have improved a little on getting the customer out, so it didn't take 2 hours past my appointment time. It took just over an hour, needs improvement still on punctuality. More

by davesarrows2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

April 20, 2024

I’ve bought several cars in my life and I must say that it is always a pleasant feeling whenever I visit Jim Ellis Toyota. Also the car salesman are very knowledgeable about the cars they sell. I think Jim More

by prayer_changes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amari
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

April 20, 2024

Great communication, answered all of my questions. They fixed the problem. Wish your repair cost weren’t three times the amount of other shops. Also wish a 2021 Highlander with less than 52000 miles . More

by shirleyminter08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!

April 20, 2024

Great fast service. They make sure to let you know how long they think it will take and keep you up to date with progress. Highly recommend. More

by NICOLE.KOVZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2024

Helpful service advisor. I was in and out in a timely manner. The young lady servicing the coffee counter was definitely a positive addition to the service department. More

by bwjtds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! We love our staff and we are happy to hear they were helpful. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2024

Always a great experience everytime I come in! Thank you for your time and experience More

by Tesposito106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that you consistently have a great experience when you visit us! Thank you for your kind words and for choosing us for your needs. We appreciate your recognition of our efforts and look forward to continuing to provide you with excellent service in the future.

April 19, 2024

I had an appt for an oil change and had to wait 3. 5 hours . I will look for a faster and cheaper option More

by DERRICK.MITCH0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the long wait you experienced during your appointment for an oil change. We understand that your time is valuable, and we apologize for not meeting your expectations on this occasion. We strive to provide efficient service and will take your feedback seriously as we work to improve our scheduling and service times. Thank you for bringing this to our attention. If there's anything we can do to assist you further or regain your trust, please let us know.

April 19, 2024

Raymond is the best service advisor ever! I can count on him! Excellent service from Raymond! More

by ovonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent service experience with Raymond and that he has consistently proven to be a dependable service advisor for you. It's wonderful to have team members like Raymond who truly make a positive impact on our customers' experiences. Thank you for sharing your appreciation, and we look forward to continuing to provide you with the same high level of service in the future.

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