Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you consistently receive helpful and informative assistance when you bring your car in for service. Ensuring you understand all aspects of the service being performed is crucial for a great customer experience. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same high level of care and attention during your future visits.

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the courteous service you received, and we apologize for the longer than expected wait time. We strive to provide accurate time estimates and understand that exceeding these can cause inconvenience. Your feedback is important and helps us improve our scheduling accuracy and customer communication. We appreciate your patience and hope to provide a more timely service on your next visit. Thank you for sharing your experience, and we look forward to serving you better in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that Reid provided you with knowledgeable and professional service, and that he made the experience enjoyable by adding some humor! His thorough explanation of the services and setting clear expectations are key elements of excellent customer care. Thank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to serve you with the same high level of professionalism and care in the future.

Jim Ellis Toyota of McDonough responded

It's great to hear that you had a positive experience with the personnel at our dealership, and that you found the service quick and the waiting room spotless and comfortable. We strive to provide a pleasant and efficient service environment for all our customers. Thank you for sharing your feedback, and we look forward to continuing to offer you excellent service in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that our service team has earned your trust and that you've had such positive experiences with us! Thank you for your loyalty and for choosing us as the only team to work on your Toyota vehicles. We look forward to continuing to provide you with awesome service and maintaining your cars to the highest standards.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you rate our customer service so highly and find our team knowledgeable and awesome! Thank you for sharing your positive experience. We strive to maintain a high standard in both service and expertise, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to provide you with excellent service in the future!

Jim Ellis Toyota of McDonough responded

We're thrilled to hear such enthusiastic praise about your experience with our dealership! Thank you for the glowing words and for recognizing our efforts to provide a great environment. We're committed to maintaining this level of excellence and look forward to your next visit. Thank you for choosing us and for sharing your positive feedback!

Jim Ellis Toyota of McDonough responded

It's great to hear that your visits to our dealership have consistently been pleasant and that you find our employees friendly and welcoming. We strive to make every experience at our service center a positive one, and your feedback is very encouraging. Thank you for choosing us for your vehicle service needs, and we look forward to continuing to provide you with excellent service on every visit.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience at our dealership, especially with Leon as your salesman. It's wonderful to know he stood out as the best salesman you've ever dealt with, and we certainly value and appreciate his contribution to our team. Thank you for your kind words and for recognizing Leon's efforts. We look forward to continuing to provide you with excellent service and hope to assist you again in any future vehicle purchases. Enjoy your new vehicle!

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our service department and dealership do their best to ensure premium quality service for our customers, in all aspects. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!