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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,271 Reviews

4,271 Reviews of Toyota of McDonough - Service Center

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May 06, 2024

Service was good. A walk-around video was provided and would be much more useful if the person doing the walk-around would speak MUCH slower & clearer in order to kno More

by ServiceReviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Freder
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback on the walk-around video provided during your service at Jim Ellis Toyota. We appreciate your suggestion to have the presenter speak slower and clearer for better understanding. Your input is valuable to us, and we'll certainly take it into consideration to improve our service experience. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

We are going to be buying a second car soon and we hope to buy it from this dealership and this salesperson. Everything about the purchase of this car has been a pleasure. I don't think I've ever said that More

by Trisha528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience at Jim Ellis Toyota! Thank you for considering us for your second car purchase, and we're thrilled to hear that everything about your current purchase has been a pleasure. Providing exceptional service and making the car-buying experience enjoyable is what we strive for. We appreciate your feedback regarding the video explanation from the mechanic and will take that into consideration for improvement. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

Have done business with this dealership for the past 8 years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you, More

by Liftmantrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Luduc. Veteran, William Mason
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We truly appreciate your loyalty and trust in Jim Ellis Toyota over the past 8 years! Thank you for your continued business and for choosing us for multiple vehicle purchases. Providing fair trade-ins, good service, and reliable products is what we aim for, and we're glad to hear that you've had positive experiences with us. We're honored to have earned your repeat business, and we look forward to serving you for many more years to come. Thank you for your kind words!

May 05, 2024

When I made the Oil change appointment, I was told $65. 00 plus tax not,I was charged a different fee. I purchased all four of my tires from Toyota,and I was not informed of whether they were rotaed. More

by DENISESTUART59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the discrepancy in the pricing for your oil change appointment and the lack of information regarding tire rotation. Providing transparent and accurate information is important to us at Jim Ellis Toyota, and we apologize for any confusion. We'll review our processes to ensure this doesn't happen again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help!

May 04, 2024

I had amazing service at Toyota of McDonough getting my new car. Above and beyond service from Ms. Lacy and Mr. Dani More

by cassiedibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Congratulations on your first car, the lovely Toyota Corolla! We're thrilled to hear that you had an amazing experience with us! Our team is dedicated to providing helpful and supportive service to all our customers, and we're delighted that you're happy with your purchase. Thank you for choosing us for this milestone, and we wish you many wonderful adventures with your new Corolla!

May 04, 2024

They did A great job and was fast at getting me in and out. Thank you all More

by judy Fliyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

Awesome service, great facility. Love the bar set up. Very kind people, cheaper than other places for the same service. More

by Tiffanycurran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your awesome service experience at Jim Ellis Toyota! Providing great facilities and amenities, like our bar setup, is part of our commitment to creating a welcoming environment for our customers. We're glad you found our team to be kind and our services competitively priced. Thank you for your kind words, and we look forward to serving you again in the future!

May 04, 2024

The customer service is great. Everyone is so friendly and helpful. I knew when it was time to get another car I was coming here and they made the process so easy. More

by kristina_haywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

Worked with Dani on my purchase. Everything was great. He set my phone on to my new Highlander More

by griffinkathyfaye
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Dani provided you with a great experience during your purchase at Jim Ellis Toyota! It's fantastic that he helped set up your phone in your new Highlander. Thank you for choosing us, and if you need anything else in the future, don't hesitate to reach out. We're here to help!

May 04, 2024

Made my appointment easy and convenient as far as time. Service was quick and efficient. I was informed of some things that needed attention and I thanked them for that. I will be back. More

by sparkybishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerce
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

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