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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,271 Reviews
Call Service Center (770) 685-6704

4,271 Reviews of Toyota of McDonough - Service Center

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May 08, 2024

Ms. Katie Kerce, is extremely knowledgeable and more than accommodating!! Kept me up to date on the repairs to my Tacoma as it progressed!! Helped with my extended warranty which ended up paying for the repa More

by Frits923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Report | Print
May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Katie and our team at Jim Ellis Toyota! Providing knowledgeable and accommodating service is what we aim for, and we're delighted she kept you informed and assisted with your extended warranty, ultimately covering the repairs for your Tacoma. Your satisfaction and peace of mind are our priorities, and we're glad we could help. Thank you for choosing us and for your kind words. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 08, 2024

My service consultant was outstanding! I am giving him a 100% in my book! Can you please bring back the special on tires! More

by Andrea1redmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your outstanding experience with your service consultant at Jim Ellis Toyota! Providing exceptional service is what we aim for, and we're delighted that your consultant earned a 100% in your book. Your feedback is important to us, and we'll certainly take your request for the special on tires into consideration. Thank you for choosing us, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 08, 2024

All the employees from management to the salespeople were pleasant, hospitable and tentative to our requests and were able to quickly accommodate me diring my vehicle purchase. More

by infosarahe
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota! Providing a pleasant and attentive experience is what we strive for, and we're glad we could quickly accommodate you during your vehicle purchase. Thank you for your kind words, and if you ever need anything else or have friends and family looking for a great experience, don't hesitate to reach out or send them our way. We're here to help!

May 07, 2024

I love coming here for an oil change and the mechanics do a great job. However I would like a different team member representative. More

by Jn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've had great experiences with our service here at Jim Ellis Toyota! Your satisfaction is important to us, and we're sorry to hear that you prefer a different team member representative. Your feedback is valuable, and we'll do our best to accommodate your request. Please feel free to let us know how we can assist you further. We're here to help!

May 07, 2024

Great customer service. Timely and complete job. Job was complete ahead of expected and I was kept informed of the progress. More

by Newkar2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your great experience with our customer service! Providing timely and complete service is what we aim for, and we're glad to hear that your job was completed ahead of schedule and that you were kept informed of the progress. After all, we always want you to Expect the Best! Thank you for choosing us for your automotive needs, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

The facility is clean and has a large waiting area with ample seating. The staff is professional and the service is quick and efficient. More

by toe1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with us here at Jim Ellis Toyota! Providing a clean facility, comfortable waiting area, and efficient service is what we aim for. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 07, 2024

Reid was very helpful and passionate about what he does, and the other service managers seemed pretty nice. I'm grateful they fixed my air conditioner. Now I can stay cool this summer. More

by LKSHOCKTARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our esteemed service team here at Jim Ellis Toyota! Providing helpful and passionate service is what we strive for, and we're glad they were able to fix your air conditioner so you can stay cool this summer. Thank you for choosing us for your automotive needs, and if you ever need anything else, don't hesitate to reach out. We're here to help!

May 07, 2024

Excellent service department. Great prices and customer service. I will continue to use them to service my car. More

by KarenRJohnson91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience with our service department here at Jim Ellis Toyota! Providing great prices and customer service is what we aim for, and we're grateful for your loyalty and trust in us to service your car. Thank you for your kind words, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

I cannot remember the service rep that put me in touch with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's More

by cayzmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota, especially with John and Raymond! Providing reliable and efficient service, even in challenging situations, is what we strive for. Thank you for recognizing their efforts, and we're glad we could get you back on the road and to work on time. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

Always see friendly faces that strive to help. Fast Service. Did not wait very long at the dealership. More

by AnthonySisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie kerce
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team! Providing friendly and helpful service is what we aim for, and we're glad to hear that you experienced fast service and minimal wait times during your visit. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

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