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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,272 Reviews
Call Service Center (770) 685-6704

4,272 Reviews of Toyota of McDonough - Service Center

Sort by
May 23, 2024

Reid was great and didn’t try to oversell me. Scheduling was easy as well. More

by ljmissana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Reid provided you with great service and that the scheduling process was easy. If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 23, 2024

I enjoy bring my vehicle to Jim Ellis dealership. The service is always on point and the employees are always friendly and helpful with all of my concerns pertaining to my vehicle. More

by KEITH.HINES33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you enjoy bringing your vehicle to our dealership! Providing excellent service and ensuring your satisfaction are our top priorities. It's fantastic to know that our employees are always friendly, helpful, and attentive to your concerns regarding your vehicle. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your continued support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

They are all very friendly and knowledgeable. I would recommend anyone to use this dealership. More

by drgwpod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you found our team at Jim Ellis Toyota to be friendly and knowledgeable. Your recommendation means a lot to us! If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you and anyone you recommend in the future!

May 23, 2024

Free coffee and water. Oscar is awesome and is very helpful and knowledgeable about my repair More

by RONALDWONG473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed your stay while Oscar provided you with excellent service! It's wonderful to know that he was helpful and knowledgeable about your repair needs. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Great customer care. I always feel welcomed and unhassled when bringing my car in. They always remember to give my car wash after service. More

by CHARLEENKHAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you always feel welcomed when bringing your car in for service. Providing great customer care is our priority, and we're glad that you appreciate the complimentary car wash after service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Friendly and courteous great customer service and get you in and out in without having to leave your vehicle and come back to get it. More

by DRAYTONKENNETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're delighted to hear that you received friendly and courteous service with great customer care. We strive to make your experience convenient by getting you in and out efficiently without the need to leave your vehicle. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Amazing good great wonderful hot this is boring me why do you make me do this More

by Joshsimmons77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with us. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

I love Toyota Dealership and my 2023 Camry. The people are Friendly and treat you like family. Reid is such a people person makes coming back easier and easier. All Staff EXCELLENT I haven't ha More

by kathleenjohnson1983n1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your wonderful feedback! We're delighted to hear that you love your Camry and that our team, especially Reid, has made your experiences so positive. It's our goal to treat every customer like family and ensure you always feel welcome. We appreciate your continued support and look forward to serving you again. Thank you for choosing Jim Ellis Toyota!

May 22, 2024

I had somewhere to be and was told it would be done under a hour and half. Was there for 3 hours. More

by Jaxsonmarion07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry for the inconvenience and frustration caused by the longer-than-expected wait time. Your time is valuable, and we apologize for not meeting our initial estimate. We appreciate your feedback and will use it to improve our processes to ensure a more accurate and efficient service experience in the future. If you'd like to discuss this matter further or if there's anything we can do to make it right, please feel free to reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com. Thank you for bringing this to our attention.

May 22, 2024

Lavar was extremely helpful in answering any questions I had regarding my vehicle. He was very kind and gave amazing customer service! Thank you very much More

by deja diamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Lavar! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

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