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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,272 Reviews
Call Service Center (770) 685-6704

4,272 Reviews of Toyota of McDonough - Service Center

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June 01, 2024

The service was amazing. . well above my expectations.. Everyone was pleasant, accommodating and helpful, especially Joe Louis... I will send my family to purchase here as wel More

by CHERIE.JONES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Louis
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an amazing service experience with us! Providing exceptional service is what we strive for, and it's great to hear that Joe and the team went above and beyond to exceed your expectations. Thank you for your kind words and for entrusting us with your family's car-buying needs. We look forward to welcoming them to the Jim Ellis family as well!

June 01, 2024

Your dealership is good and excellent. Your respond is quick and fast, I can recommend to other customers More

by Don't worry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Quick and efficient service is our priority, and we appreciate your recommendation. If you ever need assistance again or if you know someone looking for a Toyota dealership, we'll be here to help.

June 01, 2024

I Love my Toyota and the entire team work very well to satisfy you Thank you so much More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you love your Toyota and that our team worked well to ensure your satisfaction! Thank you for choosing Jim Ellis Toyota, and if you ever need anything else, just let us know. We're here to help. Happy driving!

May 31, 2024

Victoria Steinetz is very professional and always provide great customer service. She explains the services recommended for my auto. More

by DSOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Victoria consistently provides professional and excellent customer service. It's great to know that she takes the time to explain the recommended services for your vehicle. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 31, 2024

Quick and attentive. Impressive technology when it comes to status of your vehicle. You are able to see it getting work done via tv in waiting room and get text updates. More

by Brianna Zunun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you were impressed with our service, as well as the technology we use to keep you updated. Your satisfaction is our top priority, and we're glad to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Jim Ellis Toyota!

May 31, 2024

Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of More

by Sean M
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback and highlighting areas where we need improvement. While we are thrilled to hear that Katie and our front-of-house staff have provided exceptional customer service, we deeply regret the long wait times and inefficiencies you've experienced with our basic services. We understand how frustrating it can be to wait over two hours for an oil change, especially when this service previously took much less time. Your comments about the efficiency of our service department and attention to detail, such as the mileage sticker, are very important to us. To address your concerns, we would appreciate if you could contact Jimmy Hernandez, our Service Manager, at jimmyh@jimellis.com with more details about your visits. We are committed to aligning our services with the high standards that Jim Ellis is known for and would like to turn your experience around. Thank you for your patience and for bringing this to our attention.

May 30, 2024

Love it. Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help More

by libby_e_graff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you've had such positive experiences with our team. Providing helpful assistance is always our priority, and we're grateful for the opportunity to serve you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to continuing to assist you at Jim Ellis Toyota!

May 30, 2024

The wait is never very long; they honor appointment times. Oscar is very personable. I highly recommend Jim Ellis McDonough. More

by galfromda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you experienced short wait times and that Oscar provided personable service. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota McDonough!

May 30, 2024

Good service good customer Very friendly , Oscar Johnson is the best Advice, he very helpful and friendly More

by Phuongta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you received good service and found our team to be very friendly, especially Oscar. Providing helpful and friendly service is always our goal. Your satisfaction is important to us, and we appreciate your recommendation. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

This was my first fully on line car purchase and they took the time to explain everything very well. It was a very good experience. More

by cs.riley
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that your first fully online car purchase went smoothly and that our team took the time to explain everything thoroughly. Providing a positive and informative experience is always our goal, especially for online transactions. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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