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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,272 Reviews
Call Service Center (770) 685-6704

4,272 Reviews of Toyota of McDonough - Service Center

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June 03, 2024

Great service and they found us exactly what we wanted…even when we had to wait More

by jlkonken
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

June 03, 2024

Excellent from the time that I arrived in the receiving area. Hooray for my service attendant and Jim Ellis. The feeling there is good!! More

by ERNESTAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are glad to hear you had a great experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your time. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Brand new 2023 Tundra, sill have trim that WON'T stay on this has been ongoing since I bought the truck in Sept. Of 23. Was given a23 to use while Toyta looked at my truck and it has same issue. 5th piece o More

by SAMOHTEYMA1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention. We want to work to make things right for you.

June 02, 2024

Required inspection was done in a timely manner. Kudos to the ladies in the service department. They are always more attentive and generally friendlier than the guys. More

by jimmyalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that your required inspection was completed promptly. We're especially grateful for your kind words about the ladies in our service department. They truly appreciate your recognition of their attentiveness and friendliness. If there's anything else we can assist you with, please let us know. We look forward to serving you again at Jim Ellis Toyota!

June 02, 2024

They were such great service with offering to trade my car while other car got maintenance More

by THEIGHTS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Neil and the sales manager. As well as Tony (I think) in finance
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear you had a great experience with our service team. Offering a trade-in while your car was being serviced is just one way we aim to provide exceptional customer care. We appreciate your business and look forward to serving you again!

June 02, 2024

You guys made my situation worse, then “washed your hands of it” refusing to correct it. Claiming “that is how tacomas drive” which is absolute B.S. I know Toyota didn’t design their trucks to vibrate More

by Dennisjgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Hernandez
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention.

June 02, 2024

Amari was an excellent salesperson to work with. Professional and knowledgeable. I would recommend Jim Ellis. More

by stephenpotterf316
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're delighted to hear that Amari provided you with professional and knowledgeable service. Your recommendation means a lot to us, and we're thrilled to have earned your trust. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new Toyota!

June 01, 2024

Everyone was quick and efficient. I didn’t have to ask any questions because all relevant information was relayed to ahead of time. More

by rich.lasebikan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a quick and efficient experience with us! Providing clear and proactive communication is essential, and we're glad that all relevant information was relayed to you ahead of time. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!

June 01, 2024

They took care of me soon as I drove up And fix my tire with no charge they did a excellent job. More

by Wdsprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

That's wonderful to hear! We're glad we could assist you promptly and efficiently with your tire issue. Providing excellent service, like fixing your tire at no charge, is what we strive for. If you ever need assistance again, don't hesitate to reach out. Drive safely!

June 01, 2024

It was an excellent service. The waiting time was excellent.. People was polite and friendly. More

by VERNICE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear you had an excellent experience with us. Our team strives to provide polite and friendly service with minimal wait times. We look forward to serving you again!

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