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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,272 Reviews
Call Service Center (770) 685-6704

4,272 Reviews of Toyota of McDonough - Service Center

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November 13, 2024

Service wait time is not acceptable. 3 + hours to get a simple oil change. Appointment system is broken and not dependable. Recommend a total revamp of the service department. More

by ALTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

I Had the best experience ever and the sales rep Dani made the process very easy. I would definitely recommended More

by Guera1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Houndjovi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Dani provided you with a comfortable and informative buying process. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels, and enjoy your new vehicle!

October 22, 2024

Mr. Peeples was a Pleasure very informative and will use in future. Great customer service More

by candstrucking21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Mr. Peeples provided you with informative and great customer service. We appreciate your support and look forward to assisting you again in the future at Jim Ellis Toyota of McDonough!

October 16, 2024

I’ve had my 4Runner for 2 years. The best year, the service department has gone way down. My wait time is near 2 hours for oil changes and 4 hours for anything else. They “changed” m More

by chrissyroth76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced with our service department. This is not the level of service we strive to provide at Jim Ellis Toyota of McDonough, and we understand how important clear communication and efficient service are, especially when it comes to maintaining your vehicle. We would love the opportunity to make things right and address your concerns directly. You can contact our service director, Jimmy Hernandez, at 770-288-3746, and we will ensure a team member follows up with you as soon as possible. Your feedback is important to us, and we're committed to improving your experience moving forward. Thank you for your loyalty over the past two years.

October 14, 2024

Worked with Shanya and had a great experience trading in my car highly recommend them More

by ashleyricon23
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your recommendation! We're thrilled to hear that you had a great experience working with Shanya at Jim Ellis Toyota of McDonough and enjoyed trading in your car. If you ever need assistance in the future, don't hesitate to reach out!

October 03, 2024

Brought my Honda into the dealership and the service was phenomenal I definitely recommend them for all of your customer service needs More

by billytelling
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for bringing your Honda to us. We're glad to hear that the service was phenomenal. We appreciate your recommendation and look forward to helping with all your future service needs.

July 27, 2024

Jim Ellis Toyota of McDonough offers excellent service, knowledgeable staff, and a seamless car-buying experience. Highly recommended! More

by Michael
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive review! We’re thrilled to hear that you had an excellent experience at Jim Ellis Toyota of McDonough and found our service, staff, and car-buying process to be top-notch. Your recommendation means a lot to us. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Take care!

July 27, 2024

Shanya Alexander at Jim Ellis Toyota of McDonough makes selling your car simple and easy with her efficient, hassle-free process and excellent customer service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We’re thrilled to hear that Shanya made selling your car simple and easy with her efficient, hassle-free process and excellent customer service. Your satisfaction is our top priority, and we’re glad Shanya provided such a positive experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

July 23, 2024

Neat, clean, friendly, knowledgeable, affordable, I would definitely bring my car back here! Great service More

by Chiyana0712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We’re delighted to hear that you found our service neat, clean, friendly, and knowledgeable. It’s great to know that you found our services affordable and that you plan to return. Your satisfaction is our top priority, and we’re thrilled to see that we met your expectations. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

July 22, 2024

I was able to have my car serviced and receive a discount. I was told I can bring my vehicle in anytime to have a technician check my brakes. More

by tia501g
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick
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Jul 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Lavar was able to assist you with your car service and provide you with a discount. It’s great to know that you feel confident bringing your vehicle in anytime for brake checks. Your satisfaction is our top priority, and we’re glad to see that we met your expectations. If you have any other questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

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