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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,541 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,541 reviews

May 11, 2024

Carlos Diaz was amazing and made my trade in go smoothly. I highly recommend this dealership More

by ajlane745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

Bought a brand new vehicle and was lied to by your service team about what can and can't be customized and when presented with the fact they lied, they simply said they wouldn't do it even though deal More

by Jacob Moyer
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry to hear about your experience with our service team. Providing accurate information and addressing customer requests with integrity is paramount to us, and we regret that this was not your experience. Your feedback is incredibly valuable, and we're committed to addressing this matter internally to ensure it doesn't happen again in the future. If there's anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com. We're here to help and sincerely apologize for any inconvenience caused.

May 11, 2024

Inquired regarding a used Jeep. Brian was on top of my inquiry until it was time to do business. Put us in a loaner (out of fuel), called us a week later and said it was ready. Drov More

by jayl530
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're truly sorry to hear about your disappointing experience with us. Providing attentive service and ensuring a smooth transaction is our priority, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we'll be addressing this matter internally to ensure it doesn't happen again in the future. Please accept our sincere apologies for any inconvenience caused. If there's anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out. We're here to help and value your feedback.

May 20, 2024 -

jayl530 responded

Update: I’ve spoken with Mr. Ryan McIntyre, GM. We’ve came to a mutual agreement on my concerns, and appreciate the time taken to resolve the issues. I’d 100% purchase from this dealer overall; my rating with Brian will not change. Thank you!

May 11, 2024

Alex was amazing cool calm collected very professional help me alot. I recommend Toyota of mcdonough More

by Montrealw
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

Did everything online and had car delivered. No issues. Would buy from again, thanks jim ellis. More

by Drewhim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2024

Friendly forthright service! Are my concerns were answered. The service personnel and my dealer, Mr Ali we’re helpful & awesome! More

by williamrichardsonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with the service personnel and Ahmad! Providing friendly, forthright service and addressing your concerns is what we strive for. We're delighted that you found our team helpful and awesome. Thank you for your kind words, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Reid was thorough and made sure I understood everything the maintenance department were doing. All charges were reviewed ahead of time. More

by JANDRKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid here at Jim Ellis Toyota! Providing thorough explanations and ensuring clear communication about maintenance services is what we strive for, and we're glad Reid delivered on that. Thank you for appreciating his efforts, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Keisha was wonderful and a great help to me when I was going through Toyota’s exchange program. More

by Brirhodes19
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your wonderful experience with Keisha! Providing great assistance, especially during the Toyota exchange program, is what we aim for, and we're delighted Keisha delivered on that. Thank you for appreciating her efforts, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Fast, available and friendly. My favorite dealer for long time too. Thank you so much for making my life easier👍 More

by matthew74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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May 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you had a fast, available, and friendly experience here at Jim Ellis Toyota. Making our customers' lives easier is what we strive for, and we're delighted to have been your favorite dealer for a long time. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

May 10, 2024

Oscar was great in calling a shuttle for me to go home while my vehicle was being serviced. He was accurate with me about the service I needed.He was very professional and serious about making sure I was More

by jamaal_taylor
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose
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May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Oscar here at Jim Ellis Toyota! Providing convenient shuttle service and accurate information about your vehicle's service needs is what we aim for, and we're delighted Oscar delivered on that. Thank you for appreciating his professionalism and dedication to ensuring you were taken care of. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

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