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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,539 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,539 reviews

May 14, 2024

Never had better customer service, or been treated anything but fine by everyone in this dealership! Would recommend Jim Ellis to anyone. More

by pawpawconner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Poole
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our team provided you with excellent customer service. Recommendations like yours mean the world to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you and your friends in the future!

May 13, 2024

Service department do a good job trying to get you in and out. Friendly associates all the time. Don't pressure you about repairs, just give you the info. I don't the sales department, car notes are off the More

by tgarden22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you've had positive experiences with our service department and that our associates have been friendly and informative. Providing excellent service without pressure is our priority, and we're glad we could meet your expectations in that regard. Regarding your feedback about the sales department, we appreciate your honesty and will make sure to pass along your comments to the appropriate team. Our goal is always to provide fair and transparent information to our customers, and we understand the importance of finding the right fit for your budget. If you ever have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future!

May 13, 2024

Fantastic and welcoming dealership, plenty of people ready to assist with my needs. Provided a homie feeling More

by jeremyp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic and welcoming experience at our dealership. Creating a homely atmosphere where customers feel comfortable and supported is a top priority for us, and we're glad that we could provide that for you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to welcoming you back in the future!

May 13, 2024

Service was completed in a reliable amount of time. The wait was pleasant as I enjoyed my cup of coffee. More

by sjlundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service was completed promptly and that you enjoyed your time waiting with us. Providing a pleasant and efficient service experience is what we aim for, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

May 13, 2024

Need a car or truck or anything in between come see cam peoples to get the deal done he’ll work for you ! More

by mikestout9217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our team provided you with excellent customer service. Recommendations like yours mean the world to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you and your friends in the future!

May 13, 2024

Oscar was great very informative. However Toyota sent me the wrong rim and it was installed on my car. They reordered the rim and the same thing happed the wrong rim. To make a long s More

by Tsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
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May 15, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback with us. We're glad to hear that Oscar provided great service and we apologize for the inconvenience you experienced with the wrong rim. Our Service Manager, Jimmy Hernandez, is here to help address any further concerns you may have. Please feel free to reach out to him via email at jimmyh@jimellis.com. We appreciate your understanding and look forward to resolving this matter for you.

May 12, 2024

I am well pleased with the work done on my car. The employees were quite professional and respectful. Thanks much More

by Quita.dall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

This location is always friendly, informative, and knowledgeable with all my service care needs. Thank you for a great service. More

by Scst1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you always have a positive experience at our location. Providing friendly, informative, and knowledgeable service is what we strive for, and we're delighted that we've met your service care needs. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

May 11, 2024

Carlos Diaz was amazing and made my trade in go smoothly. I highly recommend this dealership More

by ajlane745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

Bought a brand new vehicle and was lied to by your service team about what can and can't be customized and when presented with the fact they lied, they simply said they wouldn't do it even though deal More

by Jacob Moyer
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry to hear about your experience with our service team. Providing accurate information and addressing customer requests with integrity is paramount to us, and we regret that this was not your experience. Your feedback is incredibly valuable, and we're committed to addressing this matter internally to ensure it doesn't happen again in the future. If there's anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com. We're here to help and sincerely apologize for any inconvenience caused.

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