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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,537 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,537 reviews

May 17, 2024

Toyota of Mcdonough’s customer service has always been excellent. The fact that they keep you informed, while you wait, is a big plus for me. The recording that they sent via text, about the health of my More

by gsuffucientgrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you appreciate our excellent customer service and the updates we provide while you wait. It's great to know that the video recording with your car's health details and recommendations was helpful. We look forward to continuing to serve you!

May 17, 2024

Professional, friendly, fast, I would 100% recommend to my friends and family! Great job! Keep up the good work! More

by Kreeves328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you found our service professional, friendly, and fast. Your recommendation means a lot to us, and we'll definitely keep up the good work. We look forward to serving you and your friends and family in the future!

May 17, 2024

The car is running smoothly so from that I would say that the service was good. 2nd time at this service center where they forgot to do the complementary car wash & they left trash in my car such as the More

by sopalexa74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear your car is running smoothly, but we apologize for the oversight with the complimentary car wash and the items left in your car. Your experience does not reflect the high standards we strive to maintain. We are still offering the complimentary car wash, and we regret that it was missed during your visit. We'll address this with our team to ensure it doesn't happen again. If you'd like to discuss this further, please don't hesitate to reach out. Thank you for bringing this to our attention.

May 17, 2024

It was an amazing experience! The inspection was very thorough and they even provided a video. The wait time was not long at all. We were impressed that even washed the vehicle More

by connieposs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hound
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May 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience and appreciated the thorough inspection, video, and vehicle wash. Your satisfaction is our top priority, and we're glad we could exceed your expectations. We look forward to serving you again in the future!

May 17, 2024

Work was done accordingly and in a timely manner. Future recommendations were duly noted and considered. More

by JACQUELYNWHITE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service attendant
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that the work was completed promptly and to your satisfaction. Our team always strives to provide efficient service and consider future recommendations for your vehicle. We appreciate your trust in us and hope to see you again for your future automotive needs!

May 16, 2024

Experience was great would definitely return for another vehicle. David did a great job assisting with anything I needed More

by zhac_parkerson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you were satisfied with our customer. Providing exceptional service is at the core of what we do, and we're thrilled that our team was able to make your visit enjoyable. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Jim Ellis Toyota in the future!

May 16, 2024

The people were very professional, knew what they were doing. I’m thankful for their professionalism. More

by LINDAGAIL843
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that our team demonstrated professionalism and expertise during your visit. Your appreciation means a lot to us. If there's anything more we can do for you, please let us know. We look forward to serving you again in the future!

May 16, 2024

My experiences with this dealership and staff has been amazing - hopefully we will continue to have a long and lasting relationship! Thanks Reid for all that you do for your clients! More

by psupersad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We understand that being new to Toyota can feel overwhelming, but we're thrilled to hear that Oscar and the team here at Jim Ellis Toyota are helping you get comfortable. If you have any more questions or need further assistance, don't hesitate to reach out. Welcome to the Toyota family!

May 16, 2024

Very professional. I would buy more cars again in a future Excellent work. Very kind in this dealer. More

by matalalo86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
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May 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that you had a professional and excellent experience with us. We look forward to assisting you with future car purchases.

May 16, 2024

My sales person Mr Ogoo was helpful and polite. My Finance gentleman was as well. This makes the 3rd vehicle I've purchased from Jim Ellis in the last 5yrs. If I have the need to buy another anytim More

by Rickscarl375
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words and for choosing Jim Ellis Toyota for your automotive needs. We're thrilled to hear that Brian and our finance team provided you with helpful and polite service. It's an honor to have been a part of your car-buying journey for the third time in the past five years. We truly appreciate your loyalty and trust in us. Should you need another vehicle in the future, we look forward to being your first choice once again. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for your continued support!

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