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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,537 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,537 reviews

May 22, 2024

Raymond was a great honest service advisor, service was easy and straight forward he answered any questions I had. More

by Mufffintop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Talentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Raymond! We're delighted to hear that he provided you with great and honest service, making your visit easy and straightforward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Everything was great as always. I love that they let me know how much life is left on tires and brakes More

by alicepeterson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had another great experience with us! Providing you with detailed information about the condition of your tires and brakes is all part of our commitment to excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

I was early and had to wait 3 hours on my service before I was seen. Only after i complained to a manager about the wait. I was highly disappointed More

by martinje30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Dani was awesome from start to finish! He was personable, funny, and down to earth. We couldn’t have asked for a better representative! More

by trades.minis08
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that Dani provided you with such a positive experience from start to finish. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 21, 2024

I have always recieved great service at this dealership and this visit was no exception. My vehicle was serviced in a reasonable amount of time. Ms. Steinetz kept me updated as to the status of my vehicle. More

by TRAT657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued trust in Jim Ellis Toyota of McDonough! We're delighted to hear that you consistently receive great service and that Victoria kept you well-informed during your recent visit. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, please don't hesitate to reach out. We look forward to serving you again!

May 21, 2024

Great service. I had a later appointment but was able to drop the car off earlier due to my friend availability. Oscar said no problem, I received a call back what More

by Drclgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're glad to hear that Oscar and our team could accommodate your schedule and provide timely service. Your convenience and satisfaction are important to us. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 21, 2024

Mr people’s is a great sales person sold me a great truck got to my payment. Anyone looking a car or truck come see Cameron people’s More

by Kev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that Cameron provided you with great service and helped you find the perfect truck. If you need anything else, please don't hesitate to reach out. Enjoy your new Toyota!

May 21, 2024

Mallory was amazing from start to finish. The process was seamless and I was in and out the dealership in under an hour because the process started before I even stepped inside. Mallory took More

by User809765
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Mallory provided you with an amazing and seamless experience at Jim Ellis Toyota! It's wonderful to know that the process was efficient and that she listened carefully to your needs to match you with the perfect vehicle. We'll be sure to share your kind words with Mallory. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for your support, and enjoy your new vehicle!

May 20, 2024

Taken aback by the labor rate. Research the service you need before you go to Jim Ellis Toyota. More

by JACK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your experience and appreciate your feedback. We understand your concerns about the labor rate and would like the opportunity to address them. Please reach out to Jimmy Hernandez, our service manager, at jimmyh@jimellis.com. We're committed to ensuring our customers receive fair and transparent service, and we hope to turn your experience around. Thank you for bringing this to our attention, and we look forward to hearing from you.

May 20, 2024

These folks are awesome! Hudson Toussaint was absolutely the person to see and got me a truck in good time. Honest and fair. A+++ Sellers More

by Rose.james608
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your fantastic feedback! We're thrilled to hear that Hudson provided you with an excellent experience and helped you get your truck in good time. It's great to know that you found him honest and fair. We'll be sure to pass along your kind words to Hudson and the team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

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