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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,031 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,031 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 23, 2018
Attention to Detail I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionali I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionalism by the staff. More
by GREGORY.GERM
Verified Customer
October 22, 2018
Dealership got a great face lift, same great service The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is more than just oil change. If there is any complaint, I wish I was informed more about the services to be performed AND if there is any alternative (waiting till next maintenance period, performing the same service elsewhere for $XX.XX, etc.). I can't help but feeling like I'm being taken advantage of when I have to pay hundreds of dollars for services that I can't compare prices with other alternatives. Also, the tire pressure light came on the day after the maintenance service, but ambient temperature did drop drastically overnight so I wouldn't hold that against the dealership. More
by Yoda
Employees Worked With
Terrence Myers
October 20, 2018
Always Great Service Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. More
by DAMF82
Employees Worked With
Doug Aldridge
October 19, 2018
Customer Service and Wait Time Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil change (5 times in the past 2.5 years). Also, it can be a bit frustrating calling in to schedule a service. 9 out of 10 times you get a voicemail, not a live person. Messages left are never returned. The dealership may want to improve that. More
by MARTINEPJ999
October 19, 2018
Horrible. I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told w I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told when I bought the car that that it was a dealer loaner car. It had 10k mileage. I was told that the tires were new. I had a slow leak in the front tire and brought it in. The service department told me I needed 4 new tires. I’ve only put 16k on the car. I purchased the extended road warranty. I don’t see how I would need new tires with only 16k put on the car. Either the tires are defective or I was lied to when I bought it. To treat a long standing customer this way is horrible. I was told that the tires should have been rotated every 6 months, but with it needing all new tires, how is that true? More
by YADDAPAM
Employees Worked With
Jermey
October 18, 2018
Repair of sporadic starting issue After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the iss After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the issue. They also communicated progress in a timely manner. Excellent service! More
by Foodpro3
Employees Worked With
Terrence Myers
October 18, 2018
Warranty Satisfaction Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda parts, namely a battery when I thought I could get a better price elsewhere, he explained that may be true, but we have the best Warranty. I have found out that they do and well worth the purchase with complete warranty satisfaction. More
by KEVINF
Employees Worked With
October 17, 2018
Oil change plus Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my bra Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my brake pads done as well as the oil change. Eddie came to me and explained that I really didn’t need that service but could do another service that was needed. I appreciated his candor. I would recommend Jim Ellis Mazda and Eddie. More
by dmoses6132
Employees Worked With
October 17, 2018
They're awesome The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in a The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in and out within 30 minutes More
by DESSIAHRICH
Employees Worked With
Doug Aldridge
October 17, 2018
Very helpful team Staff was very helpful and courteous. Jeremy provided me with updates on the progress of my service and notified me as soon as my car was ready. Staff was very helpful and courteous. Jeremy provided me with updates on the progress of my service and notified me as soon as my car was ready. More
by PENNIBAKER
Employees Worked With
Jeremy Large
