Jim Ellis Mazda Marietta - Service Center

Great experience! Terence was great and very helpful! Very professional experience. He was very good at explaining what needed to be done and when it would be completed Terence was great and very helpful! Very professional experience. He was very good at explaining what needed to be done and when it would be completed. I was very satisfied with the work done on my Miata. More

Service by jeremy Very best experience I have had in seven years. Due completely to Jeremy’s (service rep) cheerful and professional attitude. Service was fast. Car Very best experience I have had in seven years. Due completely to Jeremy’s (service rep) cheerful and professional attitude. Service was fast. Car was washed. More

Great Customer Service The service was great. I dropped my car off, picked up a rental and was on my way. They finished before lunch and everything is great. The service was great. I dropped my car off, picked up a rental and was on my way. They finished before lunch and everything is great. More

Nothing short of amazing. First of all the facility is amazing and functional. Secondly the service was so good it gave me goosebumps. I highly suggest that you experience this First of all the facility is amazing and functional. Secondly the service was so good it gave me goosebumps. I highly suggest that you experience this level of service for yourself. More

Great,professional, timely. Jim Ellis has always served me well. I highly recommend them. They know what they are doing and explain the process. I am treated special by every o Jim Ellis has always served me well. I highly recommend them. They know what they are doing and explain the process. I am treated special by every one I come in contact with. More

Another great customer experience at Jim Ellis Mazda Mariett Great service from start to finish. Comfortable show room. Free snacks. Knowledgeable staff. And prompt service. What more could you ask for from a de Great service from start to finish. Comfortable show room. Free snacks. Knowledgeable staff. And prompt service. What more could you ask for from a dealership? More

Misled As a disclaimer, I had a great experience when I leased my vehicle. I don’t mean for this review to be reflective of my overall experience with Jim El As a disclaimer, I had a great experience when I leased my vehicle. I don’t mean for this review to be reflective of my overall experience with Jim Ellis Mazda. There are a lot of nice people who work there and they made the process of initially getting my vehicle pretty painless, which isn’t always true when it comes to cars. That being said, I was told twice when I leased my Mazda 6 that all I would have to do to get an Apple CarPlay upgrade was come in when it was available for the car. I was told both times that it would be free of charge. This sounded like a good deal to me. I leased my vehicle at the end of July and received an email in October that the update was available. I scheduled my service and came in for my update. I sat there for an hour and a half before being shown a price for parts and labor. It was almost 450 dollars for the CarPlay installation. I was told they hadn’t started the upgrade yet. I did appreciate the heads up before I was charged, but I was confused. I said that I was assured twice that this was a free upgrade. I was asked if I had leased the vehicle there, I said yes, and I was left again for a moment. I was finally told that since I had a Sport model, it was not a free upgrade. I felt misled. I was there for nearly two hours and it kind of felt like a waste of time. I decided not to pay over 400 dollars for an upgrade that I was thought was going to be free, so I left. Like I said, this Mazda dealership was great when I initially leased my vehicle, but I was a bit disappointed with this experience. More

Scheduled Service I had a 7 AM appointment. I was checked in and waiting in the lobby by 7:04 AM. The staff communicated with me every step of the way. There was eve I had a 7 AM appointment. I was checked in and waiting in the lobby by 7:04 AM. The staff communicated with me every step of the way. There was even an employee in the waiting area who greeted me and offered coffee or any other assistance I may need. Outstanding experience overall! Great new facility! As I stated in my last review, after their construction was complete I would expect them to earn a 5 star rating. They did not disappoint! More

Respectful of my time. Great Service Service manager quickly understood and helped diagnose my issue. The issue was addressed to my satisfaction. Terrence was very sensitive the necessa Service manager quickly understood and helped diagnose my issue. The issue was addressed to my satisfaction. Terrence was very sensitive the necessary time that the service required and checked in on me often as I waited. More