Jim Ellis Mazda Marietta - Service Center

They take good care of their customers. I went in for an oil change and tire rotation because I was due for that. I had recently gotten two nails in two separate tires. They discovered I had I went in for an oil change and tire rotation because I was due for that. I had recently gotten two nails in two separate tires. They discovered I had a third nail in a third tire, and my tread was pretty low. I bought four new tires at a great price, and was happy they took such good care to see I am safe on the road. They also cleaned my car inside and out before I left. Thank you for that great service! More

good service I went it for second service, their staff were helpful in letting me know about what needs to be done. liked the new building and lounge. I went it for second service, their staff were helpful in letting me know about what needs to be done. liked the new building and lounge. More

Steering Wheel Replacement The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steer The wrap on the steering wheel was splitting and needed replacement under the warranty. It took a little longer to get the approval and get the steering wheel then I would like but once it was approved and delivered the service department did and excellent job of replacing it More

Amazing experience This is a very beautiful service center comes with excellent service. Providing snacks, coffe and some drinks. Very comfortable environment. Strongly This is a very beautiful service center comes with excellent service. Providing snacks, coffe and some drinks. Very comfortable environment. Strongly suggest Mazda owners visit this dealership. More

First Service for New Lease As always, Eddie got me in quickly and took care of the routine maintenance. This is my 3rd Mazda being serviced here. I can always get slotted in. Th As always, Eddie got me in quickly and took care of the routine maintenance. This is my 3rd Mazda being serviced here. I can always get slotted in. Their new facility is very conducive to getting work done while waiting. More

what went wrong? I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a I had an appointment to have oil changed, have headlight light bulb and windshield wipers changed. Signed $129 total with an estimate of an hour and a half waiting time. Said I wanted my old wiper blades because I had just bought them and was gonna return them. Two hours later my car is ready but my service adv not there. He told me at 1 he was going for lunch but would be back by the time my car was ready. By then I was in a hurry to leave and get to work so I didn't question the job done. Looking at the bill now my oil change on my mazda5 was $61.50 ! No old wiper blades inside my car. So the total visit for three minor things ended up costing me $194 including my not returned old wiper blades. On top of everything I was given keys, door opened to drive out and when I get ready to go there is a cone in front of my car. Glad I paid attention. More

Great Customer Service Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patientl Terrence, my service advisor is very professional and particularly adept at multi-tasking. He referred to me by name and explains everything patiently and in laymen's terms. Although the waiting area is comfortable and stocked with drinks and snacks the guys in the shop do what they can to respect my time and I'm usually in & out within 2 hours. I especially appreciate that they appear to make an effort to keep my costs low and they even wash my car. More

Awesome Experience I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awe I've been a customer with Jim Ellis Mazda for the past 12 years. I have a had nothing but the best customer service that can be expected. Eddie is awesome he always explains everything in great detail and makes me feel very comfortable knowing that I'm getting what I need in services and repairs. More

Service prices a bit high I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the pric I think the cost for the 4 wheel alignment is just way too much. To pay $100 I think is very excessive. I had it done just last year for half the price. As well in other state for even lower. Just wish they could help out the consumer with more affordable service pricing. I also enquired about Balance and they told me price was almost $20 more than what I saw on the website for the same service. If I could take my mazda else where for alignment I would but only mazda can do it right, not like with other cars where you have other options. For this alone they should help us out by not take advantage on pricing. Everything and everyone else great, very friendly, kid friendly waiting area. More