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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,031 Reviews

1,031 Reviews of Jim Ellis Mazda Marietta - Service Center

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December 14, 2018

Great Dealership The dealership is outstanding ! Service Deapartment does excellent work and the service writer would personally come to advise me on the service w More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Dec 19, 2018 -

Jim Ellis Mazda Marietta responded

It is our commitment to provide all of our customers with clean and comfortable facilities as well as professional and top notch service! Thanks again for your business! Take care!

December 14, 2018

Oil change service Excellent service department and staff. From the friendly reception guy to the service advisor. Great waiting area with beverages and snacks, WiFi an More

by RSCHOLLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The reception guy, didn’t get his name, Doug Aldridge
Dec 19, 2018 -

Jim Ellis Mazda Marietta responded

It is great to read such wonderful comments about your recent service experience with us! We hope to be of service to you again in the future. Best wishes, Jim Ellis Mazda Marietta

December 14, 2018

Lousy communication/customer service Called several days ahead to schedule maintenance for my vehicle and requested a loaner car while the repairs were being done. When I arrived for the More

by KNICKYCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin G
December 13, 2018

Overall Poor - DO NOT GO This all starts at 7am: I had to have my Mazda towed to the nearest dealership which is why I chose here. I called to notify the service center that More

by JVINCENT1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2018

Good work but expensive As far as I can tell, the work on my car is fine. My only complaint is the pricing. I let the service department do all the recommended work except More

by 1andersonemail1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Doug Aldridge
Dec 19, 2018 -

Jim Ellis Mazda Marietta responded

Hello. Thank you for giving us a review and rating! We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!

December 13, 2018

extensive maintenance on my 2004 Mazda 6 Sport Sedan Quality of work and pricing was excellent and fair. Customer service superior. No one else has ever or will ever touch my car! Although an expensive More

by MG in Woodstock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
clean up crew whose name I didn't know, Doug Aldridge, Peter Uko
Dec 19, 2018 -

Jim Ellis Mazda Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Thank you so much for choosing Jim Ellis Mazda Marietta as your first choice for service!

December 11, 2018

Marietta service department Took my mazda tribute to marietta service dept. April 11th for repairs covered bt extended warranty I had purchased. Service writer told me my a/c was More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie
December 09, 2018

Great supervisor Always helpful, cares about the customers. Always trying to get get the best deal for customers. My name is William Jefferson and Doug has been takin More

by Baltimore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Dec 12, 2018 -

Jim Ellis Mazda Marietta responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day!

December 08, 2018

Outstanding service I was greeted as soon as I pulled in. The waiting area is very nice with hot coffee and snacks. The service was timely and my vehicle was washed. T More

by Mike47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
Dec 11, 2018 -

Jim Ellis Mazda Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Mazda Marietta as your first choice for service!

December 06, 2018

Great Service Department I brought my CX-9 in for an airbag recall. Eddie was awesome. He kept me updated on the status of the service. It took exactly as long as he said i More

by 30thomr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Jim Ellis Mazda Marietta responded

We're pleased to hear Eddie was so helpful in your purchase! If you have any questions about your new CX-9, please don't hesitate to give us a call. Safe travels!

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