Jim Ellis Mazda Marietta - Service Center

A positive experience This was a visit to address a safety recall. After I made an appointment, I received reminders on my email. My vehicle was taken to the service area This was a visit to address a safety recall. After I made an appointment, I received reminders on my email. My vehicle was taken to the service area promptly. I was escorted to the customer waiting area. The waiting area is spacious and offered several options (fresh coffee, hot water for tea, chilled carbonated beverages, juices and a variety of snacks). There was a large television with several seating choices, separated areas for readers, telephone conversations or pc users. The bathrooms were clean. During my wait, two employees greeted me and asked if I needed anything. The time to accomplish the repair was less than the estimate given when I made the appointment. After the repair was complete my vehicle was returned to a garage bay near a building exit. It was raining so I got into the vehicle without getting wet. The vehicle had also been washed after the repair. More

Listened to my issues and resolved them fully. Went beyond the issue I had and provided me a good comfort level about their service. Kept me well informed about what they were doing and the timing Went beyond the issue I had and provided me a good comfort level about their service. Kept me well informed about what they were doing and the timing. More

Just fantastic!!!!! It was the first time visit to the new place.( I bought my CX-5 at the old place.) The crew welcoming me at the service center sounds very polite, pro It was the first time visit to the new place.( I bought my CX-5 at the old place.) The crew welcoming me at the service center sounds very polite, professional. More surprisingly, the service order - two recall works finished very quickly while I thought initially it would 3-4 hours. So I really appreciated the works done very efficiently and professionally. Thank you, MAZDA!! More

User Friendly My experience for Mazda service was exactly what a customer would hope for: friendly and efficient. Doug kept me informed of the status of my car. Th My experience for Mazda service was exactly what a customer would hope for: friendly and efficient. Doug kept me informed of the status of my car. The facility is excellent. When I contrast this experience with what I receive at the nearby Mercedes Benz dealer, it makes me wonder why I still own a Mercedes. More

Pleasant and Efficient I made my appointment with advisor Eddie Goines, as usual, but when I arrived, Jeremy introduced himself and informed me that Eddie was not present du I made my appointment with advisor Eddie Goines, as usual, but when I arrived, Jeremy introduced himself and informed me that Eddie was not present due to a death in the family. Jeremy did a fine job replacing Eddie, and that wasn't easy since with me, Eddie has a stellar reputation. Jeremy saw to my comfort while I waited for my service to be completed, and kept me informed of the progress. All in all, it was another positive experience at this dealership. More

Jim Ellis Mazda of Marietta - Exemplary Customer Service Have been going to Jim Ellis Mazda of Marietta for nearly ten years now. This is my second Mazda 3 with them. I buy my cars there, and I have them s Have been going to Jim Ellis Mazda of Marietta for nearly ten years now. This is my second Mazda 3 with them. I buy my cars there, and I have them serviced there. Usually, Eddie takes care of my services. Went on Saturday. Jeremy took care of me. They took me when I was an hour and a half early without even raising an eyebrow. Regardless of who serviced my car, Jim Ellis’ standards of excellence always shine through whenever I am there. And their new showroom is BEAUTIFUL!!! Thanks for always taking great care of me!!! More