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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,031 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,031 Reviews of Jim Ellis Mazda Marietta - Service Center
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January 15, 2019
2013 CX-9 Service was ok, nothing to complain about however, not exceptional... I have received better service in other dealerships... my advisor got few things Service was ok, nothing to complain about however, not exceptional... I have received better service in other dealerships... my advisor got few things wrong about my car so, can not give it a five star rating... More
by DMITRY.MPUSA
Verified CustomerEmployees Worked With
Go not remember
January 14, 2019
Quick recall repair. The waiting room is very comfortable and I wouldn't have minded having to wait longer but the recall repair was quick and I was out of there in no tim The waiting room is very comfortable and I wouldn't have minded having to wait longer but the recall repair was quick and I was out of there in no time. More
by svolentine
Employees Worked With
don't remember
January 11, 2019
Professional Service Went for my first oil change and found that it was complimentary. This was a great surprise and the service was professional. A car wash was also incl Went for my first oil change and found that it was complimentary. This was a great surprise and the service was professional. A car wash was also included. More
by lisa30106
Employees Worked With
January 11, 2019
I love Mazda new service home, The atmosphere is very comfor I Love the new Mazda service home the atmosphere is very comfortable and the technicians always do a very good job on my Mazda RX eight to keep it ru I Love the new Mazda service home the atmosphere is very comfortable and the technicians always do a very good job on my Mazda RX eight to keep it running like new great job . More
by THOMASWARREN37
January 11, 2019
Service :excellent, if a little slow.Very accommodating and complete! Listened to and addressed all my questions professionally and went over and above to ass :excellent, if a little slow.Very accommodating and complete! Listened to and addressed all my questions professionally and went over and above to assure completeness. More
by ceo1
Employees Worked With
Terrance
January 11, 2019
Great Service My service rep was Doug. He listened to what I needed to have done and checked on my Mazda CX5. He kept me informed throughout the entire visit. My service rep was Doug. He listened to what I needed to have done and checked on my Mazda CX5. He kept me informed throughout the entire visit. More
by di55
Employees Worked With
Doug Aldridge
January 10, 2019
Positive experience This is a well organized and well managed dealership. I bought my car here in 2012 and have been bringing it here for service ever since. I plan to do This is a well organized and well managed dealership. I bought my car here in 2012 and have been bringing it here for service ever since. I plan to do so in the future as well. More
by Ed in Marietta GA
Employees Worked With
January 10, 2019
Charged me for work I did not authorize If I could give zero stars, I would. On Jan 7, 2019, I went to Jim Ellis Mazda in Marietta for an oil change. The service advisor, Jeremy, strongly If I could give zero stars, I would. On Jan 7, 2019, I went to Jim Ellis Mazda in Marietta for an oil change. The service advisor, Jeremy, strongly recommended that I get a tire alignment that day as well and I consented. Instead of the oil change and tire alignment that I authorized, out of no where, Mazda replaced three of my tires and charged me for it. When I called to complain about the work that I did not consent to, I was given no remedy. They lied by saying that a tire alignment "usually" means getting new tires and acted like I should have known that. Completely shameful and deceptive. Now I have to pay for tires that I didn't want or need and didn't even get to choose. My car is less than three years old. There's no way I needed new tires already. Unbelievable. I will never in my entire life return to this fraudulent dealership or have anything to do with Mazda ever again. More
by Emily Crabbe
Employees Worked With
Jeremy Large
January 09, 2019
No prob Everything done as advertised. Expected two hours, took two hours and five minutes. Doug was as efficient and friendly as always. Really nice new f Everything done as advertised. Expected two hours, took two hours and five minutes. Doug was as efficient and friendly as always. Really nice new facility. What an improvement! More
by Paul Baker
Employees Worked With
Doug Aldridge
January 09, 2019
Excellent Eddy was terrific. I arrived, was taken care of quickly, had coffee and snack, and car was ready in less than time estimated. I can't say much more Eddy was terrific. I arrived, was taken care of quickly, had coffee and snack, and car was ready in less than time estimated. I can't say much more other than "I'll be back." More
by RNFENILI
Employees Worked With
