Jim Ellis Mazda Marietta - Service Center

Great purchase experience, service is consistently bad This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget i This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget it. When I went in for my first oil change, the service tech insisted that my 2016 CX-9's oil needed to be changed every 3,000 miles. I questioned that, and even showed him the owner's manual, which he stated was incorrect...the CX-9 is special, he said. Bull.. I finally asked to meet with the service manager, who straightened it out. The next time I needed service, last month, I called the Service department four times to make the appointment. No response to my voicemail messages. I then called the main number the following week...receptionist said let me connect you, no answer. This happened another three times. I finally drove to the dealership and scheduled my appointment in person. I asked why I couldn't reach a service tech by phone...our phones aren't workling. For two weeks? The day of my appointment, I arrived on time and presented a Jim Ellis coupon. The estimated time to complete my oil change and tire rotation was an hour longer than promised, but to their credit, they did complete it 30 minutes early (but still 30 minutes late). When I went to check out, they declined to honor the coupon because it was from the "other" Jim Ellis Mazda dealership in Chamblee. I'm OK with that, but I would rather have heard that BEFORE they did the work, so I would have had the opportunity to walk out. Bottom line: This is the last car I'll be buying from Jim Ellis period. These experiences are consistent with the sorry post-purchase service experience I had at Jim Ellis VW. There is no excuse. Do yourself a favor....buy elsewhere. More

Oil change Very good. I Waited for car In showroom for Approximately one hour. Good service rep. Eddie Listened and did what was requested. He was quick and e Very good. I Waited for car In showroom for Approximately one hour. Good service rep. Eddie Listened and did what was requested. He was quick and efficient. More

Standard maintenance and CEL Had to bring in my Mazda 5 for routine maintenance and the reoccurrence of the demon CEL. Great service as always! It's why I make the hellacious driv Had to bring in my Mazda 5 for routine maintenance and the reoccurrence of the demon CEL. Great service as always! It's why I make the hellacious drive down there from Canton! More

Wonderful! Wonderful, as always! Always do a good job. Wait was a little long though with an appt. Would have loved to drop it and go. Wonderful, as always! Always do a good job. Wait was a little long though with an appt. Would have loved to drop it and go. More

Service to 2010 Mazda Service was completed in a few hours, staff was friendly and helpful and the waiting room was comfortable with drinks and snacks available. As has al Service was completed in a few hours, staff was friendly and helpful and the waiting room was comfortable with drinks and snacks available. As has always been the case, my experience was great....! More

Fantastic Communication Doug Aldridge set the expectations and delivered. He was kind enough to take the time to teach me certain functions of the infotainment system and kep Doug Aldridge set the expectations and delivered. He was kind enough to take the time to teach me certain functions of the infotainment system and kept me updated as to the status of my car. More

Jim Ellis staff were extremely helpful. I have a old Mazda Protégé, 1992 and the people have help me rehabilitate the car in a cost effective manner. Terrence Myers has been excellent to I have a old Mazda Protégé, 1992 and the people have help me rehabilitate the car in a cost effective manner. Terrence Myers has been excellent to work with. Keith Paulk is an excellent mechanic. More

Best dealership I’ve been to I love coming to get services here. Everybody from receptionist to technician and managers are all professional and genuinely nice they do a really go I love coming to get services here. Everybody from receptionist to technician and managers are all professional and genuinely nice they do a really good job. Every time I leave my car feels a little bit better. No service is skipped out on (I.E. complimentary washes) no dishonest encounters to where I feel like I have to double check anything. I don’t even mind waiting for extended amounts of time if I have to. That’s how good they are and I’ve been through it with mechanics and up charges so I know good when I see it. More

Good service Staff very friendly and professional. Service done very well but can be timely. Beautiful facility, refreshments provided and great customer service. Staff very friendly and professional. Service done very well but can be timely. Beautiful facility, refreshments provided and great customer service. I would recommend this location to others More

Always the best My service at Jim Ellis Mazda Marietta is always great. Easy to make an appointment online, I am greeted upon arrival, service is timely, accurate, an My service at Jim Ellis Mazda Marietta is always great. Easy to make an appointment online, I am greeted upon arrival, service is timely, accurate, and cost reasonable, and the new waiting area is well equipped so I can work or relax. More