Jim Ellis Mazda Marietta - Service Center

Your service advisor didn’t like the way I was questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor ca questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor can’t answer questions and if being question is too stressful for him, why would he work in the automotive industry. If you look at my background youll see I have a little knowledge of the automotive industry. I am very aware your calls are recorded. He’s a SALES advisor the assumption that just because he tells a CUSTOMER something they shouldn’t question him is absurd. I had a delightful buying experience with sales and F&I professionals at your dealership, but as you know customers buy about 4 cars in their life time but the service department is we’re constant revenue is generated. Listen to the call I’m by far am not a shrinking violet BUT all I did was ask questions he either couldn’t answer or maybe because I’m a woman he felt I shouldn’t be asking. Woman have significant buying Power and I buy where the customer service is the priority. Now I know I'm just a Mazda customer not a PORSCHE customer BUT that’s also misleading. I’ll leave you with this HOW dare he HANG UP on a customer the audacity to think he could do that. More

Crappy customer service extended to established customers. I purchased a brand new CX5 in October. My overall purchasing experience was lacking to say the least (you can find my review from October customers. I purchased a brand new CX5 in October. My overall purchasing experience was lacking to say the least (you can find my review from October). It seemed that as soon as my wire transfer went through any sense of customer service or professionalism vanished. Now that I am reaching out for service on my car, I'm not shocked to learn the ball was dropped by the Jim Ellis team here as well. I called Jim Ellis Mazda on 5/18 to schedule an appointment with the service center and was routed to a scheduler, I let her know I had a flat tire that needed patched (yes I could have gone elsewhere for this but I prefer to do all my services through the dealership for a centralized service record), she said the next available appointment was 5/27 - almost 2 weeks away from when I was calling. I took the appointment since she said it was the soonest available, I also asked if they took walk-in service and she said no. I asked if it was ok to drive on my donut tire for that long (almost 2 weeks) she said "I do" and then said she would reach out to the service department to see if someone was available to ask that question to, did she really? I'm not sure. But she came back on the line and said no one was available and that she would send an email to ask and then someone would follow up with me. Did she? Again, I'm not sure but no one has followed up with me. I also sent 2 emails to to the service center manager Chris Kerr, I did not receive a reply to either of those emails. Today I go to that appointment I waited two weeks for only to be told upon arrival that the service center does not patch tires. At some point why was that not already communicated to me? Why is the person scheduling service appointments not aware of what services are actually offered? And why were any of my additional inquiries not responded to? Please provide better service to your customers. More