Jim Ellis Mazda Marietta - Service Center

I worked with a previous service manager that has since retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours driving there to be told it wasn't ready. Service manager said he would cover my next oil change for the hassle. When it was time for the oil change, my service manager had retired and I was assigned a new one. I made the appointment and added on a tire service, drove an hour to the dealership, just for them to forget I was waiting in the showroom. The new service manager came out and told me the "tire machine" was conveniently broken and I would have to come back. I asked if the oil change was done (since I had been there for an hour already) and it wasn't. He forgot it was even on the work order, further solidifying the fact that he straight up FORGOT I was there for my APPOINTMENT. 3 hours total wasted for an oil change that they were comping for wasting my time before. Absolutely ridiculous. He wanted me to come back but wouldn't make an actual appointment for a date or time. The other service managers have been rude on more than one occasion so there's no option of working with someone else. We are a Mazda family and will NEVER go back to this dealership. Absolutely pathetic communication and service. More

Great dealership, great atmosphere, customer service, everyone is always friendly and very helpful. I always enjoy the snacks that they have available while waiting for vehicle! everyone is always friendly and very helpful. I always enjoy the snacks that they have available while waiting for vehicle! More

My car was fixed timely, at the cost I was quoted upfront, and the interactions were very professional. I can say without reservation that I’d recommend the service department to any Mazda owner. upfront, and the interactions were very professional. I can say without reservation that I’d recommend the service department to any Mazda owner. More

Eddie and all the service team are fantastic. Every time we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully fu we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully functional before leaving. More

Came in for an oil change and tire rotation, and let Maron know I really needed to be out of there by a certain time, and sure enough, I was done and on the road on time. Much appreciated. Maron know I really needed to be out of there by a certain time, and sure enough, I was done and on the road on time. Much appreciated. More

The Service Department at Jim Ellis Mazda is top notch. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. More

I was told if I get my car fixed there they would wave the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so. The guy tried to charge me for everything so I just took my car it didn’t make sense. I was very disappointed More

Love this dealership. Eddie Goins is THE best Service Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area More

In my 8 years since I bought my Mazda there, Jim Ellis has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor fa has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor failed. They diagnosed and fixed it in a very reasonable time and it is running again as good as new. The personnel are either coached or very good hires, as they are definitely the friendliest I have dealt with in my 54 years of driving. More

Eddie is very personable and friendly. He seems very knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchase knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchased 4 new tires. All in all a very positive experience and will return for future services on our CX5. More