Jim Ellis Mazda Marietta - Service Center

Great customer service from Eddie and everyone else. Waiting area was clean with drinks for the wait. Waiting area was clean with drinks for the wait. More

Eddie is always a joy to work with in the service department. I have bought three cars fro Jim Ellis Mazda. Happy with Mazda’s for their reliability. department. I have bought three cars fro Jim Ellis Mazda. Happy with Mazda’s for their reliability. More

Very responsive service advisor (Maron S). He kept me posted on the status of my work and when my car would be ready. Love getting the video of the service review. posted on the status of my work and when my car would be ready. Love getting the video of the service review. More

Scheduling my service online was easy. Something came up and I needed to change the date so I called the dealership and the woman who helped me made the change without any difficulty. I was also able to req and I needed to change the date so I called the dealership and the woman who helped me made the change without any difficulty. I was also able to request my Service Rep, Eddie, who I have worked with before and does a great job. He kept me informed of the progress and left me know what service my car needed. More

I had a brake issue with my CX-9. I called Jim Ellis Mazda and spoke with Eddie Goines in the service department. Eddie was very courteous and made my visit there a pleasant one. Mazda and spoke with Eddie Goines in the service department. Eddie was very courteous and made my visit there a pleasant one. More

Everything went really well and everyone was very professional but they did tell me that I needed $1700 worth of work done and I got that work done for $700 professional but they did tell me that I needed $1700 worth of work done and I got that work done for $700 More

I am very disappointed with the service I have received from this service center. I brought my vehicle in a week ago because it had an engine light on and was not driving properly. It was a used Mazda 6 wh from this service center. I brought my vehicle in a week ago because it had an engine light on and was not driving properly. It was a used Mazda 6 which was not purchased from them. Someone name Rich was the contact person and I could not get him to keep me informed about how the repairs were going and when they expected my car to be repaired? When I asked the first time they seemed to be irritated and told me I could take my car somewhere else to be serviced? Finally they told me I needed a part they had to order from someplace in Texas? I payed extra to have it sent express. I was never told when it arrived and my repair was put o hold be cause no one was there on weekends to do it. No one told me this? When I called them they told me they were working on it and would have it done that day. They finally contacted me that evening after i called twice and said the part they ordered was bent and they had to order a new one? I would have to wait another day for my car? Found it strange that they had another excuse after they supposed were installing the part all day? I have never experienced any customer service like this anywhere.........I have been without my car for a week. More

Thank you for taking care of my vehicle. I truly appreciate it. appreciate it. More

Great service staff! Always making sure my Miata is running well and looking great! After service, Jim Ellis Mazda will wash your car and my Miata looks like it's been detailed! Kudos to the wash te running well and looking great! After service, Jim Ellis Mazda will wash your car and my Miata looks like it's been detailed! Kudos to the wash team! More