Jim Ellis Mazda Marietta - Service Center

This is by far the best dealership I have ever been to. My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhau My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhaust for around 5 minutes after it finally cranked. I took my car to my local dealership in Macon GA and was quoted $4500 for parts that had nothing to do with the issue (and that I had already gotten fixed before the seal blew) before they'd even submit a claim to Mazda for a new engine (which was still covered under warranty). They also told me that if I didn't have receipts for all the services done to my car in the past 9 years the claim would probably be denied. I decided to call around. I talked to Matt at Jim Ellis and he told me to bring my car right over and he'd do everything he could to get my car fixed because "that's what we're supposed to do". I drove my car 1.5 hours to get there and was immediately impressed by the professional atmosphere and courtesy of all the employees. Matt was unavailable, but after hearing the problems/symptoms my car was having, the gentleman I was talking to said "yea, you definitely need a new motor. We'll get you taken care of." I was once again filled with confidence that these guys were actually one of the few good service centers around. Without me even mentioning it, they told me that the work might take a while so they were going to give me a loaner car free of charge. The next day I got a call from Matt saying that they had a new motor on the way for my car and that it was completely covered under warranty. There were no questions or accusations about what I might have done to cause the problem, no stipulations, no theories about how the aftermarket battery or sound system could have caused the problem, and no run-around. And the 9 years worth of receipts the other dealership told me were mandatory weren't even mentioned. They saw an obvious problem and they took care of it. Two weeks later I went to pick up my car and it was running better than ever. The engine even sounded incredible. It was like a whole new car. After leaving the dealership I pulled into a gas station to fill up and popped the hood to check out the work they did. I couldn't help but half expect a tangled mess of wires, loom, tape, and zip ties, but they made sure everything looked just as good (if not better) than factory. All the wires, including some of the aftermarket wiring for audio/electrical parts I had added were neatly organized and perfectly secured. I was simply amazed. I can't say enough good things about this dealership and HIGHLY encourage anyone that needs service done on their Mazda go see Matt and the rest of the people at Jim Ellis. If you live over an hour away from Marietta like me and you're tired of getting the run-around from your local dealership, it will be well worth the drive. I definitely won't hesitate to do so again if I need any more service done on my car. More

Everyone is always so helpful and courteous when I bring my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has bee my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has been helpful. I am always satisfied with the service I receive from this dealership. Thanks!--Laura Matarazzo More

Parts Manager needs a refresher course on customer service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or custo service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or customer relations. MAZDA AMERICA also needs to get realistic about parts pricing and act receptive when an obvious problem has been brought to the attention of the parts counter service and escalated to the attenton of the Parts Manager. More