Jim Ellis Mazda Marietta - Service Center

Consistently 5 star quality service I have beeen a customer of this dealership for several years. I have purchased several new cars from them because #1, MAZDA makes great cars and also I have beeen a customer of this dealership for several years. I have purchased several new cars from them because #1, MAZDA makes great cars and also #1, the entire service team has made quality customer care a priority. I have never had a reason to go somewhere else for service. More

Great Treatment I have a 2017 Mazda CX-5 serviced by Jim Ellis Mazda in Marietta. Having to drive close to two hours to get there ( Coming from Columbus, GA), They de I have a 2017 Mazda CX-5 serviced by Jim Ellis Mazda in Marietta. Having to drive close to two hours to get there ( Coming from Columbus, GA), They decided to replace the infotainment system due to a concern that I had. I'm very satisfied with the treatment that I received and the facilities. Doug was very attentive and informative and really offered great customer service. I definitely recommend this location for servicing your Mazda and will return again. More

Small repair turned into "more found" turned worse I had a persistent SMALL leak in a radiator hose on my '05 RX8. I also apparently had a failing sensor in the coolant tank too they found. So I had bo I had a persistent SMALL leak in a radiator hose on my '05 RX8. I also apparently had a failing sensor in the coolant tank too they found. So I had both done...a few days later I come home from work, park my car in the driveway and walk out a little later to find a puddle of engine coolant in my garage under my car. Apparently their ONE RX8 tech has NO CLUE what he is doing or this shop is far worse than friends have warned me. Now I have to get the car there and fight with them to fix what they clearly broke... AVOID THIS SHOP. More

2013 Mazda Sport clutch squeaking for 2 years - I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future. More

Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More

So-so I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His cust I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His customer service and professionalism was excellent. I expected the same type of quality from the service department when I brought my vehicle in. It was only half of that More