Jim Ellis Mazda Marietta - Service Center

Expect to be kept waiting for service. Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty mu Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty much a basic oil change and tire rotation with a couple of other random checks. For someone with an appointment, which I made almost 3 weeks in advance mind you, that seems a bit on the high side as I have done walk-in services at this specific dealership at just about the same time of day and same day of the week and been out in about an hour or less. So take away from that what you will. Granted, I do not know whether they overly busy due to it being so close to the holiday traveling season (12/20), and this was my complimentary first service on this leased vehicle from this dealership. In the future I will probably be going to a place that values my time a little more. Given this experience, I could not justify paying for a simple service like this only to be kept waiting for what seems, to me at least, to be an inordinate amount of time. More

Repairs to car not done, still have problems Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop ligh Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop lights. That problem still,persists. Call ed dealership on Monday morning to see about bringing back. After two calls left messages. Spoke to service advisor and he was extremely helpful in setting time to bring car back in. Service advisor has always done an outstanding job and has been great to work with. Reason we return to him for all services. More

Slow Monday Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickl Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickly and seemed to be done thoroughly. More

Recent Mazda Maintenance I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive. Work was done quickly and efficiently. Will be back there when next maintenance needed. Thanks More

I very much like the way it was conducted Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for years. More

Awesome service Everyone was very helpful in the process of repairs and my car was fixed perfectly. I recommend Jim Ellis are all my friends and family thank you gu Everyone was very helpful in the process of repairs and my car was fixed perfectly. I recommend Jim Ellis are all my friends and family thank you guys for a wonderful service More