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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,032 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,032 Reviews of Jim Ellis Mazda Marietta - Service Center
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December 19, 2017
Repairs to car not done, still have problems Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop ligh Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop lights. That problem still,persists. Call ed dealership on Monday morning to see about bringing back. After two calls left messages. Spoke to service advisor and he was extremely helpful in setting time to bring car back in. Service advisor has always done an outstanding job and has been great to work with. Reason we return to him for all services. More
by Divemasters
Employees Worked With
December 17, 2017
Consistently 5 star quality service I have beeen a customer of this dealership for several years. I have purchased several new cars from them because #1, MAZDA makes great cars and also I have beeen a customer of this dealership for several years. I have purchased several new cars from them because #1, MAZDA makes great cars and also #1, the entire service team has made quality customer care a priority. I have never had a reason to go somewhere else for service. More
by Superdave
Employees Worked With
Keith Paulk
December 13, 2017
Slow Monday Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickl Slow checking in. Seemed to be short of service advisers on a Monday morning after a snowstorm weekend. Otherwise minor service was completed quickly and seemed to be done thoroughly. More
by Paul Baker
Employees Worked With
December 03, 2017
Recent Mazda Maintenance I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive I had an oil change and throttle body maintenance done at Jim Ellis Mazda recently. Eddie Goines took care of me and the experience was very positive. Work was done quickly and efficiently. Will be back there when next maintenance needed. Thanks More
by vt1971
Employees Worked With
November 15, 2017
I very much like the way it was conducted Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for Eddie was great and gave me the most helpful getting my Mazda serviced for 40,000 mile check done. Please keep him, he has given me great service for years. More
by james card
Employees Worked With
October 13, 2017
Awesome service Everyone was very helpful in the process of repairs and my car was fixed perfectly. I recommend Jim Ellis are all my friends and family thank you gu Everyone was very helpful in the process of repairs and my car was fixed perfectly. I recommend Jim Ellis are all my friends and family thank you guys for a wonderful service More
by Zack
September 11, 2017
Great Treatment I have a 2017 Mazda CX-5 serviced by Jim Ellis Mazda in Marietta. Having to drive close to two hours to get there ( Coming from Columbus, GA), They de I have a 2017 Mazda CX-5 serviced by Jim Ellis Mazda in Marietta. Having to drive close to two hours to get there ( Coming from Columbus, GA), They decided to replace the infotainment system due to a concern that I had. I'm very satisfied with the treatment that I received and the facilities. Doug was very attentive and informative and really offered great customer service. I definitely recommend this location for servicing your Mazda and will return again. More
by NancyR
Employees Worked With
Doug Aldridge
June 06, 2017
Small repair turned into "more found" turned worse I had a persistent SMALL leak in a radiator hose on my '05 RX8. I also apparently had a failing sensor in the coolant tank too they found. So I had bo I had a persistent SMALL leak in a radiator hose on my '05 RX8. I also apparently had a failing sensor in the coolant tank too they found. So I had both done...a few days later I come home from work, park my car in the driveway and walk out a little later to find a puddle of engine coolant in my garage under my car. Apparently their ONE RX8 tech has NO CLUE what he is doing or this shop is far worse than friends have warned me. Now I have to get the car there and fight with them to fix what they clearly broke... AVOID THIS SHOP. More
by RX8volution
Employees Worked With
Doug Aldridge
May 20, 2016
2013 Mazda Sport clutch squeaking for 2 years - I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future. More
by unhappy customer
February 11, 2016
Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More
by SQAMC
Employees Worked With
Keith Paulk
