Jim Ellis Mazda Marietta - Service Center

5K Maintenance Hilton Young scheduled my first maintenance appointment. All required 5K maintenance needs were addressed. Additionally, Pete Gallagher (Service Man Hilton Young scheduled my first maintenance appointment. All required 5K maintenance needs were addressed. Additionally, Pete Gallagher (Service Manager) reviewed my questions about my car due to the number of miles I drive per day. Pete did an excellent job going over in detail each area of concern and assured me everything checked out fine. Therefore, Pete went above and beyond. Hilton also took time out from his sales responsibility to confirm with me that I was ok with my service. More

Doug was great as well as the entire team. They did a great Doug was great and very informative. He and the entire service team did an amazing job servicing my qifes CX-9. She says it truly drives like a bran Doug was great and very informative. He and the entire service team did an amazing job servicing my qifes CX-9. She says it truly drives like a brand new car. Thank you again and we will definitely be back. More

Great service Always a pleasure to have my care serviced, they get me in and out as quickly as possible and 100% confident with workmanship - great team! Always a pleasure to have my care serviced, they get me in and out as quickly as possible and 100% confident with workmanship - great team! More

Service Doug Aldridge was my Automotive Service Advisor. I was very satisfied with my experience. He was very responsive and gave us good service. Eddie Goine Doug Aldridge was my Automotive Service Advisor. I was very satisfied with my experience. He was very responsive and gave us good service. Eddie Goines was so polite and greeted me right away when I dropped my car off a couple hours before my scheduled drop off time. Customer service was impeccable. More

Good Customer service I was pleased with the Sales Force when I bought my new Mazda 5 in 2012 (my third car purchased at this dealership), and I am very pleased with the se I was pleased with the Sales Force when I bought my new Mazda 5 in 2012 (my third car purchased at this dealership), and I am very pleased with the service visits I have made since then. My contact is Eddie Goines who is very personable and professional. After nearly six years of service visits, I have complete trust in Mr Goines and his co-workers More

Trusted Service Advisor Dependable and professional! I know I'm given good advise and I never feel like I'm being taken advantage. Thank you Doug Aldridge for being on top Dependable and professional! I know I'm given good advise and I never feel like I'm being taken advantage. Thank you Doug Aldridge for being on top of things! More

oil change/tire rotation I had a oil change tire rotation before I went out of town for work. They were able to put me in first thing in the morning 7am which was fine with me I had a oil change tire rotation before I went out of town for work. They were able to put me in first thing in the morning 7am which was fine with me. More

Eddie will take care of you The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with t The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with the issues you have. Super busy but he is a straight shooter and I appreciate that. More

Expect to be kept waiting for service. Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty mu Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty much a basic oil change and tire rotation with a couple of other random checks. For someone with an appointment, which I made almost 3 weeks in advance mind you, that seems a bit on the high side as I have done walk-in services at this specific dealership at just about the same time of day and same day of the week and been out in about an hour or less. So take away from that what you will. Granted, I do not know whether they overly busy due to it being so close to the holiday traveling season (12/20), and this was my complimentary first service on this leased vehicle from this dealership. In the future I will probably be going to a place that values my time a little more. Given this experience, I could not justify paying for a simple service like this only to be kept waiting for what seems, to me at least, to be an inordinate amount of time. More