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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,031 Reviews

1,031 Reviews of Jim Ellis Mazda Marietta - Service Center

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April 27, 2018

Waste of Time After two weeks they returned my car not repaired. Left 4 messages with Doug who is not returning my calls. He's running from problem More

by GeorgiaPeach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Aldridge
April 25, 2018

Doug was great as well as the entire team. They did a great Doug was great and very informative. He and the entire service team did an amazing job servicing my qifes CX-9. She says it truly drives like a bran More

by David T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Apr 26, 2018 -

Jim Ellis Mazda Marietta responded

Your comments keep us motivated and working hard for all our guests, David! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 15, 2018

Great service Always a pleasure to have my care serviced, they get me in and out as quickly as possible and 100% confident with workmanship - great team! More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2018 -

Jim Ellis Mazda Marietta responded

Thanks for the great feedback, Carol! We truly appreciate your continued business with us, and we're looking forward to your next visit!

April 14, 2018

Service Doug Aldridge was my Automotive Service Advisor. I was very satisfied with my experience. He was very responsive and gave us good service. Eddie Goine More

by T.W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge
Apr 15, 2018 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Have a wonderful day!

February 15, 2018

Good Customer service I was pleased with the Sales Force when I bought my new Mazda 5 in 2012 (my third car purchased at this dealership), and I am very pleased with the se More

by Dfmiltom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2018 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

February 06, 2018

Trusted Service Advisor Dependable and professional! I know I'm given good advise and I never feel like I'm being taken advantage. Thank you Doug Aldridge for being on top More

by Zoomgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Feb 07, 2018 -

Jim Ellis Mazda Marietta responded

Your comments keep us motivated and working hard for all our guests! We are glad to hear Doug took such great care of you. At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

January 14, 2018

oil change/tire rotation I had a oil change tire rotation before I went out of town for work. They were able to put me in first thing in the morning 7am which was fine with me More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 16, 2018 -

Jim Ellis Mazda Marietta responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

December 29, 2017

Eddie will take care of you The service department is slammed with recalls, service and an all around holiday rush. Eddie treats every customer with patience and helps you with t More

by BRANDON MAZDA3 240,000 MILES!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Jim Ellis Mazda Marietta responded

Brandon, thank you for writing this fantastic review and giving our dealership such a high star rating! We are so happy that Eddie could get you back on the road! Please let us know if there is ever anything else we can do for you! Safe travels!

December 22, 2017

Expect to be kept waiting for service. Even with an appointment I waited for close 2.5 hours (in a the door at 11:30 am and out at 2:45-3 pm) for my car to have a 5k service done. Pretty mu More

by Kris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Aldridge
Jan 08, 2018 -

Jim Ellis Mazda Marietta responded

Thank you for reaching out about your experience with us, Kris. We want our clients to have the best automotive experience and we will learn from your comments and continue to improve for all our valued clients. If you have any further questions, please give us a call. We're always happy to help!

December 19, 2017

Repairs to car not done, still have problems Have taken our 2012 CX 9 in for services and had great service. However, brought in for air bag recall and problem where car was stalling at stop ligh More

by Divemasters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2017 -

Jim Ellis Mazda Marietta responded

Thank you very much for sharing this feedback about your recent service experience. We are glad to hear your service advisor has always been great to work with, and we are happy to be of service. We are also concerned to hear the issues with your vehicle still persist. If you'd like to discuss this matter with us in further detail, please give us a call or feel free to drop by the dealership. We're always happy to help!

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