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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,032 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,032 Reviews of Jim Ellis Mazda Marietta - Service Center
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April 09, 2025
I was having a hard time getting the back up camera fixed. Finally, Mazda issued a recall 3 1/2 years after the camera stopped working. When I called for an appointment to have it fixed, I was told th fixed. Finally, Mazda issued a recall 3 1/2 years after the camera stopped working. When I called for an appointment to have it fixed, I was told they were overbooked. I spoke with Carlos Mercado, the service manager. He could not have been more helpful. He helped me ge5 it scheduled as well as explained why it was so frustrating to get this recall fixed. While it was still a little frustrating having to jump through Mazda’s hoops to get it resolved, Carlos and his team could not have been more helpful. Great service, great people at the Jim Ellis dealership. Thanks for your help ! More
by Pustanbul
Employees Worked With
Carlos Mercado
November 19, 2024
At every desk at JEMM, there is a plaque that lists all the qualities every customer can expect while being served including being treated life family, receiving a warm greeting and being treated like fami the qualities every customer can expect while being served including being treated life family, receiving a warm greeting and being treated like family. Throughout the many years being served at JEMM, i can truly say JEMM, from sales to service, is a local automotive GEM. More
by PORTIACUE
Verified CustomerDecember 24, 2023
Sager was very detailed and patient when showing me and my daughter the Carbon edition CX-5 my daughter the Carbon edition CX-5 More
by mblast3r
Employees Worked With
December 23, 2023
We had our first oil change and car inspection. It was a wonderful experience from the start to the finish . Everyone was helpful and professional. I’m very impressed by the inspection video w It was a wonderful experience from the start to the finish . Everyone was helpful and professional. I’m very impressed by the inspection video we were sent to watch . 5 stars !!! More
by paddybozena
December 22, 2023
I went in one morning and was in need of assistance. Mr. Langford was incredibly rude to me and every question I had was answered with a very condescending tone. He made me seem like I was a bother to h Mr. Langford was incredibly rude to me and every question I had was answered with a very condescending tone. He made me seem like I was a bother to him and that he’d rather be doing anything else. I will not be taking me car back to this place ever again and neither should you! More
by Moemoeisthebest2001
Employees Worked With
Conley Langford III
December 09, 2023
Jim Ellis Mazda refused to perform a safety oriented TSB (01-019/13) on my Mazda because it is 11 years old. (01-019/13) on my Mazda because it is 11 years old. More
by herebyproxy
Employees Worked With
August 08, 2023
Terrible experience, they tried to price gouge me and do a lot of unnecessary stuff to my car. They quoted me $3,000 and completely misdiagnosed my 2014 mazda cx-5. Their service manager (Eddie?) charged me a lot of unnecessary stuff to my car. They quoted me $3,000 and completely misdiagnosed my 2014 mazda cx-5. Their service manager (Eddie?) charged me $300 for diagnostics that were incorrect. I took it Pep boys after taking it to Jim Ellis (because the car was still drivable mind you) and pep boys said all I needed was a new battery and like magic the issue was fixed. I gave Pep boys the diagnostic report from Jim Ellis Mazda and they said it was definitely an attempt at overcharging me for unnecessary services and my alternator has been working fine ever since, even though Jim Ellis Mazda said it had already gone bad. DO NOT trust this dealership or service department, I'll never use them again. This felt like a scam for sure. More
by Bennyaharris
Employees Worked With
Other Employees :
Jim Ellis Mazda is a Scam, Daryl NeSmith
July 27, 2023
From the time I arrived, until I left, I was treated as if I was the only customer in the building! Eddie Goines kept me updated, and checked on my needs during the wait, and my service Technician, Richard if I was the only customer in the building! Eddie Goines kept me updated, and checked on my needs during the wait, and my service Technician, Richard informed me via video, as to what was being done. Could have had it serviced closer to home, but the extra drive was well worth it! Will do the same thing next time!! Awesome!! More
by egoode1957
