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Jim Ellis Mazda Marietta
Marietta, GA
2,087 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,087 reviews
May 30, 2023
Great dealership. The only problem is that they need to have emergency appointment for clients. The only problem is that they need to have emergency appointment for clients. More
by Christine
Employees Worked With
May 30, 2023
Your service advisor didn’t like the way I was questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor ca questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor can’t answer questions and if being question is too stressful for him, why would he work in the automotive industry. If you look at my background youll see I have a little knowledge of the automotive industry. I am very aware your calls are recorded. He’s a SALES advisor the assumption that just because he tells a CUSTOMER something they shouldn’t question him is absurd. I had a delightful buying experience with sales and F&I professionals at your dealership, but as you know customers buy about 4 cars in their life time but the service department is we’re constant revenue is generated. Listen to the call I’m by far am not a shrinking violet BUT all I did was ask questions he either couldn’t answer or maybe because I’m a woman he felt I shouldn’t be asking. Woman have significant buying Power and I buy where the customer service is the priority. Now I know I'm just a Mazda customer not a PORSCHE customer BUT that’s also misleading. I’ll leave you with this HOW dare he HANG UP on a customer the audacity to think he could do that. More
by Juliadreyes
May 27, 2023
Crappy customer service extended to established customers. I purchased a brand new CX5 in October. My overall purchasing experience was lacking to say the least (you can find my review from October customers. I purchased a brand new CX5 in October. My overall purchasing experience was lacking to say the least (you can find my review from October). It seemed that as soon as my wire transfer went through any sense of customer service or professionalism vanished. Now that I am reaching out for service on my car, I'm not shocked to learn the ball was dropped by the Jim Ellis team here as well. I called Jim Ellis Mazda on 5/18 to schedule an appointment with the service center and was routed to a scheduler, I let her know I had a flat tire that needed patched (yes I could have gone elsewhere for this but I prefer to do all my services through the dealership for a centralized service record), she said the next available appointment was 5/27 - almost 2 weeks away from when I was calling. I took the appointment since she said it was the soonest available, I also asked if they took walk-in service and she said no. I asked if it was ok to drive on my donut tire for that long (almost 2 weeks) she said "I do" and then said she would reach out to the service department to see if someone was available to ask that question to, did she really? I'm not sure. But she came back on the line and said no one was available and that she would send an email to ask and then someone would follow up with me. Did she? Again, I'm not sure but no one has followed up with me. I also sent 2 emails to to the service center manager Chris Kerr, I did not receive a reply to either of those emails. Today I go to that appointment I waited two weeks for only to be told upon arrival that the service center does not patch tires. At some point why was that not already communicated to me? Why is the person scheduling service appointments not aware of what services are actually offered? And why were any of my additional inquiries not responded to? Please provide better service to your customers. More
by lnravindar
Employees Worked With
Chris Kerr
May 24, 2023
My service agent, Ron, was amazing. He was attentive to my needs and provided excellent service. He did try the upscale but was very gracious when I turned some additional services down He was attentive to my needs and provided excellent service. He did try the upscale but was very gracious when I turned some additional services down. I really enjoyed my time at the dealership and thankful for the drop off and pick up service to the shopping center, while my car was being serviced. I will be returning for all my car services. Thank you Ron! More
by Tchilds123
Employees Worked With
Maron Smith
May 23, 2023
Ivan was wonderful and knew the car exceptionally. He helped us get to know the car better and made sure it was the right choice for us! He helped us get to know the car better and made sure it was the right choice for us! More
by KailenH
May 19, 2023
Service was great! Still waiting on the invoice from Maron Smith to the one tire that was replaced. Can you all please send it to us asap. Its been over a month now. Still waiting on the invoice from Maron Smith to the one tire that was replaced. Can you all please send it to us asap. Its been over a month now. More
by dbutter
Employees Worked With
Maron Smith
May 18, 2023
Every person that worked with us was friendly and courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. More
by brownjh78
Employees Worked With
Other Employees :
Daryl NeSmith
May 18, 2023
Very pleased with this latest service. Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis team worked around my schedule for service turn around and pick-up. More
by Speed3
Employees Worked With
