Jim Ellis Mazda Marietta

Fantastic experience You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Mari You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Marion worked very hard to get me what I wanted AND a great deal.I'm So grateful! All the dealers were professional, knowledgeable, & ready to assist. Just a great experience overall. More

5 Star experience We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. I We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. In a very short period of time we received a call from Eric the Sales Manager that all was approved. I was out of state and offered to give him my credit card number to make a deposit to hold the car. I was told that was not necessary they would hold the car till we could come in and test drive the Mazda and confirm we wanted the car. When we arrived at the dealership, Marion Gilbert became our sales consultant. Marion went through all the hi-tech features on the car, let us drive the car and gave us the opportunity to buy the car. We never felt as if we were being "sold" anything. Marion is very professional and friendly person. We would highly recommend him to assist you with your purchase. Nestor, the Finance Manager, was also friendly and professional. We were not locked away in his office for hours while he tried to up sell us. We had been given a trade-in estimate of what our 2007 Mini Cooper S with 188,000 miles was worth via internet. They honored that estimate, which we felt was more than fair. The complete and total buying process, from beginning to end, was pleasant, professional and reasonably quick. We would highly recommend Jim Ellis Mazda, Marion Gilbert and everyone we dealt with there. More

Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More

So-so I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His cust I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His customer service and professionalism was excellent. I expected the same type of quality from the service department when I brought my vehicle in. It was only half of that More

Horrible Service Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became qui Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became quite rude. Would never take my car there again with that type of service. Piece of advice Jim Ellis - Fire Doug Aldridge! More

Always had used cars...bought my 1st brand new vehicle Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I cou Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I could ask him..very accommodating from start to finish More

I love this dealership I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremel I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremely nice and efficient. Also, I owe Brandon a huge thank you for being so nice throughout my service appt this morning even though I showed up before the gate was open! More

Do not go here I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began sea I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began searching their inventory and that of sister dealerships for something that fitted my needs. For some reason this meant that I was left alone in Marion's cube for up to twenty minutes (twice) as they looked through their online inventory. The amount of time it took was ridiculous considering he said they were only look at one other dealership. I also presented them with an offer that another dealership had given me for a Mazda 3, I included the window sticker with the VIN number of the car in the paperwork I showed them. I was then left alone for another 15 minutes while the sales guy, Marion, consulted with someone in finance (Nestor). They came back with various printouts of other Mazda 3's with different VIN numbers and tried to tell me the other dealership was lying. They said they had run the VIN number I gave them and it was not the trim level I was looking for it was actually one lower. They proceeded to tell me they would sell me the Mazda 3, for the trim level I actually wanted, for 3000 dollars more than the other dealer had offered me. I got the feeling they were lying to me and decided to leave and verify that the other dealership was telling the truth (which they were). Before I left, I mentioned that I was planning on putting part of the down payment on a credit card. At this point Marion became extremely rude, his tone became angry and almost condescending; he talked to me like I was a child telling me how this was illegal. Needless to say I walked out without purchasing a car because they were making me very uncomfortable. I called the other dealership (Mazda Hennessy in Morrow) they sent me pictures of the car to prove they were indeed not lying and they nicely explained why they could not accept part of my down-payment on a credit card. I purchased the car from Hennessy the next day and was extremely happy, their customer service was amazing in comparison with Jim Ellis Marietta. While driving my new car home I saw that I had a voicemail from Marion stating that the managers had decided I could put part of my down-payment on my credit card, funny, because yesterday they said that was illegal. So illegal that he felt the need to lecture me for 10 minutes about it. Jim Ellis Mazda of Marietta's dealership itself is also kind of dingy and dirty, all the other dealerships I visited were much cleaner and they offer me drinks and snacks unlike Jim Ellis in Marietta. Ultimately these guys were rude, and they lied to me, I would not recommend anyone take their business there. More

Unethical LYING Service Department!!! We have purchased 3 vehicles from this dealership in the past 5 years, and had used the service department many times prior to this last unethical vis We have purchased 3 vehicles from this dealership in the past 5 years, and had used the service department many times prior to this last unethical visit. This last trip to look at my vehicle has me questioning every thing they have ever done, and we will NOT purchase anything from these lying people again nor promote this scam of a service center! Doug, a service manager here completely lied to me regarding a repair. They did NOT do the repair, then tried to charge me!! He further claimed that he didn't know we have an extended warranty, yet this information is on my profile as it was purchased thru Mazda and is on the car he was repairing! They lied and said they pulled out the windshield on my car and resealed it. There is absolutely NO evidence of this as my work sticker that is inside the windshield is completely intact and the windshield was not wiped, cleaned, nor had fingerprints which would indicate removing the windshield. They also claimed that using the sunroof in the car, caused a leak which leaked across the ceiling to the left side of the door jam. We have used the sunroof twice since getting this vehicle 18 months ago!!! And we have had the car washed multiple times with out ever having an issue with the sunroof. They claimed there were "clogged pinholes" in the sunroof from debris!! ABSURD, and NOT true, as it has been opened twice since we've had the car, and it is parked in a garage all day with the sunroof obviously not open!! Looking back at my last service appointment there 4days prior to the above one, which was for an oil change and tire rotation, I remember getting a call from Doug that my car battery was testing "low", and needed to be replaced. I thought that sounded fishy at the time since this is a 2014 Mazda 6 and by no means should have a battery issue already, so I told him I would wait. The interesting thing is that TODAY on the paper work that I got from Jim Ellis Service, the report for my battery test is "GOOD" and is in the green area which indicates that it does NOT need service! This is scamming your customers and an UNETHICAL practice!! I will be reporting this to the Better Business Bureau as well! Jim Ellis, this service department has severely scarred your reputation with unethical practices and scamming the public in order to make money !! We will not be back to your dealerships after having purchased 3 cars from you in the past 5 years, and we will be reporting this scam to all business advocacies! More

Exceptional Servcies The entire experience was wonderful. The sale associate, general sales manager, general manager, and finance manager all showed me what buying a car s The entire experience was wonderful. The sale associate, general sales manager, general manager, and finance manager all showed me what buying a car should be like. They all showcased exceptional professionalism, courtesy, and compassion. Great team! More