Jim Ellis Mazda Marietta

Straightforward and friendly experience with Marion After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted me on the phone was the price that he offered when we walked in, and he explained each step of the experience to us without being condescending or aggressive as we've experienced other places. I would recommend working with Marion if you're looking for a new Mazda. He got us a very fair deal and took care of us. Thanks! More

2013 Mazda Sport clutch squeaking for 2 years - I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future. More

Great experience! I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so mu I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so much :) More

Very pleasant. Your satisfaction is their priority. My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a pa My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a parking lot to experience the power and control of the car. I really liked the test drive and was ready to buy immediately. Mazda 3 was not my first choice when considering buying a new car but it won me over after I test drove a Honda civic. There was no comparison to the look, feel,and swaggy tech features of the Mazda. The financing process was a little frustrating being that I had to mention over and over again that I did not want my credit pulled because I had already secured a finance company. Also, there was an issue with me getting the correct car. The sales rep initially told me that I would be getting the bose system. When I drove the car home I noticed it did not have it. I called the dealership and they agreed to exchange the car for an upgraded model with no hassel! I got the bose plus more cool additional equipment. I can truly say that I am a very satisfied customer of Jim Ellis Mazda and will definitely be back to purchase my next car. More

Great experience! Excellent service! Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank y Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank you for the superior service! More

Best car buying experience EVER!!!! We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopp We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopping for a new car for months and really were very interested in a Ford Escape Titanium, but after actually seeing and driving one, we decided it was too small! Having read a very positive review on the new Mazda, we decided to visit Jim Ellis Mazda. The experience was pleasant from the moment we arrived. Our sales consultant, John Golen, was very knowledgable and professional! Eric William, the Sales Manager, was very helpful as well. After discussing our needs and wants in a vehicle, John showed us both the CX3 and the CX5 Touring, The CX3 was what we wanted to see, but discovered it was too small , The CX5 Touring fit all our needs, plus some. ( especially the many safety features.) The atmosphere of the dealership was very friendly. Everyone spoke to us, offered refreshments, etc. Everyone made us feel more like friends rather than customers. The actual paperwork with Nestor Diya, Finance Manager was painless. All in all, we will definitely visit and recommend Jim Ellis Mazda! More

Fantastic experience You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Mari You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Marion worked very hard to get me what I wanted AND a great deal.I'm So grateful! All the dealers were professional, knowledgeable, & ready to assist. Just a great experience overall. More

5 Star experience We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. I We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. In a very short period of time we received a call from Eric the Sales Manager that all was approved. I was out of state and offered to give him my credit card number to make a deposit to hold the car. I was told that was not necessary they would hold the car till we could come in and test drive the Mazda and confirm we wanted the car. When we arrived at the dealership, Marion Gilbert became our sales consultant. Marion went through all the hi-tech features on the car, let us drive the car and gave us the opportunity to buy the car. We never felt as if we were being "sold" anything. Marion is very professional and friendly person. We would highly recommend him to assist you with your purchase. Nestor, the Finance Manager, was also friendly and professional. We were not locked away in his office for hours while he tried to up sell us. We had been given a trade-in estimate of what our 2007 Mini Cooper S with 188,000 miles was worth via internet. They honored that estimate, which we felt was more than fair. The complete and total buying process, from beginning to end, was pleasant, professional and reasonably quick. We would highly recommend Jim Ellis Mazda, Marion Gilbert and everyone we dealt with there. More

Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More

So-so I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His cust I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His customer service and professionalism was excellent. I expected the same type of quality from the service department when I brought my vehicle in. It was only half of that More