Jim Ellis Mazda Marietta

Bait and Switch Dealer I would never buy a car from this dealership. They sent me a specific car and quoted an out the door price. They got me to come into the dealership by I would never buy a car from this dealership. They sent me a specific car and quoted an out the door price. They got me to come into the dealership by quoting a fair price (trucar price) for a vehicle we wanted. They said they were having a sale and needed to sell 32 cars over the weekend. When we went to pay for the car we were told they actually didn't have that specific car yet but they could get it for us. They also told us the price would be $1800 higher. Which pushed the price to MSRP. Some sales price! We passed and purchased the car from a different reputable Mazda dealer. BTW, we purchased the car for the same price Jim Ellis would not honor. More

Top Notch Service I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to wor I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to work with. I never felt pressured, he was very knowledgeable, and he took a ton of time to help me with the lease. He even helped me deal with a car insurance issue that would have prevented me from driving my new car home that day. Rick Brown also assisted me and he was easy to work with as well. I'm very happy with my experience and I'm excited to have my new ride. More

No detail left out Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car purchas Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car purchasing scenario). His exceptional attention to detail - a quality that I value so much - and kind and helpful demeanor made this a truly stress-free and expedient process. I will certainly send anyone looking for a Mazda his way! Daryl Nesmith, Sales Manager, was also wonderful - friendly with a helpful and laid back demeanor. No one in this process ever pressured me or made me feel rushed in any way. Thank you, Hilton! Sincerely, Kathy Norton More

Amazing experience I was received with friendly customer service, I was in and out didn't take forever to do the paperwork and picking a car that suits my kids and I, wh I was received with friendly customer service, I was in and out didn't take forever to do the paperwork and picking a car that suits my kids and I, which was a mazda6, very roomy. More

Straightforward and friendly experience with Marion After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted me on the phone was the price that he offered when we walked in, and he explained each step of the experience to us without being condescending or aggressive as we've experienced other places. I would recommend working with Marion if you're looking for a new Mazda. He got us a very fair deal and took care of us. Thanks! More

2013 Mazda Sport clutch squeaking for 2 years - I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future. More

Great experience! I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so mu I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so much :) More

Very pleasant. Your satisfaction is their priority. My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a pa My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a parking lot to experience the power and control of the car. I really liked the test drive and was ready to buy immediately. Mazda 3 was not my first choice when considering buying a new car but it won me over after I test drove a Honda civic. There was no comparison to the look, feel,and swaggy tech features of the Mazda. The financing process was a little frustrating being that I had to mention over and over again that I did not want my credit pulled because I had already secured a finance company. Also, there was an issue with me getting the correct car. The sales rep initially told me that I would be getting the bose system. When I drove the car home I noticed it did not have it. I called the dealership and they agreed to exchange the car for an upgraded model with no hassel! I got the bose plus more cool additional equipment. I can truly say that I am a very satisfied customer of Jim Ellis Mazda and will definitely be back to purchase my next car. More

Great experience! Excellent service! Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank y Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank you for the superior service! More

Best car buying experience EVER!!!! We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopp We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopping for a new car for months and really were very interested in a Ford Escape Titanium, but after actually seeing and driving one, we decided it was too small! Having read a very positive review on the new Mazda, we decided to visit Jim Ellis Mazda. The experience was pleasant from the moment we arrived. Our sales consultant, John Golen, was very knowledgable and professional! Eric William, the Sales Manager, was very helpful as well. After discussing our needs and wants in a vehicle, John showed us both the CX3 and the CX5 Touring, The CX3 was what we wanted to see, but discovered it was too small , The CX5 Touring fit all our needs, plus some. ( especially the many safety features.) The atmosphere of the dealership was very friendly. Everyone spoke to us, offered refreshments, etc. Everyone made us feel more like friends rather than customers. The actual paperwork with Nestor Diya, Finance Manager was painless. All in all, we will definitely visit and recommend Jim Ellis Mazda! More