Jim Ellis Mazda Marietta

Customer Service and Wait Time Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil change (5 times in the past 2.5 years). Also, it can be a bit frustrating calling in to schedule a service. 9 out of 10 times you get a voicemail, not a live person. Messages left are never returned. The dealership may want to improve that. More

Repair of sporadic starting issue After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the iss After taking the problem to a different dealer without a permanent fix, Jim Ellis listened to my assessment, correctly identified and repaired the issue. They also communicated progress in a timely manner. Excellent service! More

Warranty Satisfaction Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda parts, namely a battery when I thought I could get a better price elsewhere, he explained that may be true, but we have the best Warranty. I have found out that they do and well worth the purchase with complete warranty satisfaction. More

Oil change plus Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my bra Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my brake pads done as well as the oil change. Eddie came to me and explained that I really didn’t need that service but could do another service that was needed. I appreciated his candor. I would recommend Jim Ellis Mazda and Eddie. More

They're awesome The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in a The service was really fast I told him I needed to pick up my daughter at a certain time did they have any courtesy cars available so they got me in and out within 30 minutes More

Very helpful team Staff was very helpful and courteous. Jeremy provided me with updates on the progress of my service and notified me as soon as my car was ready. Staff was very helpful and courteous. Jeremy provided me with updates on the progress of my service and notified me as soon as my car was ready. More

Great Sales Experience Jackie B. and Bill S. were a treat to work with and were knowledgeable and engaging, without pressure. I communicated with Jackie for 2 wks (while doi Jackie B. and Bill S. were a treat to work with and were knowledgeable and engaging, without pressure. I communicated with Jackie for 2 wks (while doing research), prior to ever meeting at the dealership. She was professional, knowledgeable and insightful re: what I was seeking. I was referred to Bill on the day of the purchase, since she was off, and he was equally as engaging and informed. I hit the jackpot in dealing with them both. Bill provided on site info. and 'in the car training' far beyond what I'd expected. It was the first painless car purchasing experience I've had in over 30 years. More

Oil change & Regular Maintenance Visit Doug was amazing to deal with. Kept me posted on the status of the work being done. I was able to plug in and work while there, so didn’t miss a bea Doug was amazing to deal with. Kept me posted on the status of the work being done. I was able to plug in and work while there, so didn’t miss a beat. Consistently a great experience! More

Needed all sorts of work My experience with Mazda was beyond excellent. I not sure of my service guy but Terrance worked closely with me and my warranty company to insure that My experience with Mazda was beyond excellent. I not sure of my service guy but Terrance worked closely with me and my warranty company to insure that I got everything that I needed. Any major work I always come back to this dealership because I am always impressed and highly satisfied with their work. More

Friendly, quick, professional. As usual at Jim Ellis Mazda Marietta, everyone was extremely friendly, courteous, professional and efficient. My mom and I both love the “family” fee As usual at Jim Ellis Mazda Marietta, everyone was extremely friendly, courteous, professional and efficient. My mom and I both love the “family” feel and excellent quality of service delivered by Jim Ellis Mazda. More