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Jim Ellis Mazda Marietta
Marietta, GA
2,149 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,149 reviews
October 26, 2018
Great customer service Very courteous staff and fast service m. They even gave me a ride to work so I would have to wait until my car service was complete. Very courteous staff and fast service m. They even gave me a ride to work so I would have to wait until my car service was complete. More
by CPLESHETT
Verified CustomerEmployees Worked With
Terrance Myers
October 25, 2018
Always exceeds my expectations Always a fabulous experience at this dealership...I have many to choose from and this is the only one I’ll go to as everyone is wonderful, though Tere Always a fabulous experience at this dealership...I have many to choose from and this is the only one I’ll go to as everyone is wonderful, though Terence stands out as going the extra mile. Just when I think he can’t do any more, he exceeds my expectations yet again. Yesterday, I had an oil change and all four tires replaced. My car has a clean and I live in the woods, so it was a mess with sap from trees on it. The external clean hadn’t quite removed it all, so he insisted I went back after my appointment and he went to personally help with a hand wash. Then he gave me some advice to help take care of it under the trees. I wouldn’t take my car anywhere else and it is solely because of Terence. Thank you 😁 More
by CAROLEINBLUERIDGE
Employees Worked With
Terence
October 25, 2018
No words needed. The 5 stars I've given tells the story. Customer service A+++. Really appreciate the service given, cleanliness, etc. Process was seamless and efficie The 5 stars I've given tells the story. Customer service A+++. Really appreciate the service given, cleanliness, etc. Process was seamless and efficient. Thanks again. More
by Robin
October 25, 2018
Always Awesome The high quality of service is unmatched. Friendly, caring, and professional staff go all out. The beautiful renovations finally match the high level The high quality of service is unmatched. Friendly, caring, and professional staff go all out. The beautiful renovations finally match the high level of quality customer serice and care that I have always experienced at this location More
by SCMason
October 25, 2018
Consistently awesome! After previously staying away from dealerships for service, I returned happily for the 2nd time! Excellent attention from everyone from the receptioni After previously staying away from dealerships for service, I returned happily for the 2nd time! Excellent attention from everyone from the receptionist, greeter, service writer, and mechanic! and the bill cheaper than my TRUSTED mechanic from years ago! Love my car - REALLY love Jim Ellis Mazda! More
by LBIGGIE
October 25, 2018
Recall and tires Jim Ellis Mazda has been my Mazda dealer for 20 years. Always great and efficient. My review is complete without any other words needed thank you. Jim Ellis Mazda has been my Mazda dealer for 20 years. Always great and efficient. My review is complete without any other words needed thank you. More
by SANDYSLY
Employees Worked With
October 23, 2018
Attention to Detail I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionali I have always taken my CX-5 to Jim Ellis Mazda for routine maintenance - never had any issues in the quality of the service work and the professionalism by the staff. More
by GREGORY.GERM
October 22, 2018
Dealership got a great face lift, same great service The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is The new dealership is finally nearly complete and the new waiting area is gorgeous, which makes it easier to wait when the service being performed is more than just oil change. If there is any complaint, I wish I was informed more about the services to be performed AND if there is any alternative (waiting till next maintenance period, performing the same service elsewhere for $XX.XX, etc.). I can't help but feeling like I'm being taken advantage of when I have to pay hundreds of dollars for services that I can't compare prices with other alternatives. Also, the tire pressure light came on the day after the maintenance service, but ambient temperature did drop drastically overnight so I wouldn't hold that against the dealership. More
by Yoda
Employees Worked With
Terrence Myers
October 20, 2018
Always Great Service Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. Doug Aldridge is always extremely helpful. He identified a recall on my car that I had overlooked and made sure it was done correctly. Thank you. More
by DAMF82
Employees Worked With
Doug Aldridge
October 19, 2018
Horrible. I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told w I bought my car in April of 2017. This is my 4th purchase from Jim Ellis Mazda. My parents also buy their cars there; they’ve bought 7. I was told when I bought the car that that it was a dealer loaner car. It had 10k mileage. I was told that the tires were new. I had a slow leak in the front tire and brought it in. The service department told me I needed 4 new tires. I’ve only put 16k on the car. I purchased the extended road warranty. I don’t see how I would need new tires with only 16k put on the car. Either the tires are defective or I was lied to when I bought it. To treat a long standing customer this way is horrible. I was told that the tires should have been rotated every 6 months, but with it needing all new tires, how is that true? More
by YADDAPAM
Employees Worked With
Jermey
