Jim Ellis Mazda Marietta

I had a great experience with Josh. He was very informative and helped me in making such a major decision easy. I left satisfied with my choice and comfortable that the vehicle I select He was very informative and helped me in making such a major decision easy. I left satisfied with my choice and comfortable that the vehicle I selected was what I wanted for the price that fit my budget. The finance manager was excellent as well I’ll write his own review!! Great job J. Ellis Mazda!! More

I placed an online parts order with Jim Ellis Mazda Marietta on July 31, 2025 (Order #17264201) for A/C clutch pulley part EC0161L1X, advertised on sale for $21.06. I completed checkout, paid in full, Marietta on July 31, 2025 (Order #17264201) for A/C clutch pulley part EC0161L1X, advertised on sale for $21.06. I completed checkout, paid in full, and received confirmation. The next day, I was contacted by the parts manager who claimed the price was an error and said I needed to pay $125.22, or they would cancel the order. I declined the upcharge, and they voided the transaction entirely. This was not a typo or obvious mistake — it was a listed sale price. I’ve filed formal complaints with the FTC (Report #190972510) and BBB, as this was a clear case of post-sale price manipulation. With more to come... This kind of bait-and-switch tactic reflects poorly on Mazda’s brand and undermines trust in their dealer network. More

Sagar, our salesperson, was great. He was Knowledgeable of the brand’s history and the vehicle itself. He went over and above by pulling the two vehicles we were considering side-by-si He was Knowledgeable of the brand’s history and the vehicle itself. He went over and above by pulling the two vehicles we were considering side-by-side for comparison. He seemed authentic and honest. Dealing with Ryan, the closer, was not nearly as good of an experience. He was pushy with the extended warranty options. And he even stated that Mazda would not honor the warranty if I did service myself. I responded that that statement was erroneous, and illegal. He doubled down. I have no time for disingenuous people. More

Our sales associate Sagar was super helpful. He was really patient and made sure I found the perfect car. In general, everyone at the dealership was very friendly. He was really patient and made sure I found the perfect car. In general, everyone at the dealership was very friendly. More

Sagar was fantastic. He made it easy for me to find the right SUV. I highly recommend reaching out to Sagar if you want a Mazda. You'll love your choice and you'll love He made it easy for me to find the right SUV. I highly recommend reaching out to Sagar if you want a Mazda. You'll love your choice and you'll love the experience. Hilton was also very knowledgeable. More

Bought a 2025 Mazda CX5, sales and staff were nice. Though I would recommend going to a different dealer for purchase. If not for 0% apr promo I would have canceled purchase after 2 disappointing facts Though I would recommend going to a different dealer for purchase. If not for 0% apr promo I would have canceled purchase after 2 disappointing facts. I was told that included with every vehicle was door edge guard, window tint and interior protection. Later during signing I was informed that the this inclusion costs me $795 and that I could not opt out due to the apr promo. I was then informed that none of this protection was already applied to the car and would have to return later to the dealer to get it installed. Door edge guard was poorly installed and already began peeling the first day. After signing we also were told that someone had lost 1 of the keys that come with the car and that we had 30 days to come back to get a new key made or we would forfeit being able to have a new key made on the brand new car that they lost. When opening the new key fob to see what batteries I would need to buy when they go out I found that this new key fob did not include the metal key inside in case of failure of the key fob. Unless they have a promo or a used model that you are looking for I would recommend either going to a different dealer or arrive prepared. More

Bought a Mazda 3 hatchback with Jarrett. Highly recommend the dealership for good service and prices. Paul is an amazing finance manager and got us a great financing option catered to us alo Highly recommend the dealership for good service and prices. Paul is an amazing finance manager and got us a great financing option catered to us along with the warranty of Jim Ellis. More

The service is excellent and speaks for itself. The staff here care and make the car buying/trade in process painless. The staff here care and make the car buying/trade in process painless. More

Eduardo was great and made the buying experience excellent. The dealership is very nice and the staff are very friendly. excellent. The dealership is very nice and the staff are very friendly. More

I had the pleasure of working with Ryan during my recent car purchase, and I can’t say enough good things about the experience. From the moment I walked in, Ryan was incredibly personable, friendly, recent car purchase, and I can’t say enough good things about the experience. From the moment I walked in, Ryan was incredibly personable, friendly, and full of great energy. He made the entire process feel easy and stress-free. Ryan took the time to listen to what I was looking for and went above and beyond to make sure I found the perfect vehicle. He was knowledgeable, patient, and never made me feel pressured. What really stood out was how genuine he is—just an all-around great person who clearly cares about his customers. Highly recommend! More