Jim Ellis Mazda Marietta

Service Center - Thumbs Up! Brought my Mazda 3 in for a new tires and an oil leak issue. Eddie, in the service department, took great care to keep me updated on the status of my Brought my Mazda 3 in for a new tires and an oil leak issue. Eddie, in the service department, took great care to keep me updated on the status of my repairs and answer any questions I had. Waiting area was pleasant - lots of seating, snacks, coffee & beverages. My car is happy and so am I. More

Great service until checkout Top-rate and very efficient service. Great service until check-out when some lady forgot that kindness and customer service matter. Eddie was great th Top-rate and very efficient service. Great service until check-out when some lady forgot that kindness and customer service matter. Eddie was great though. More

Excellent Service Great People Very nice environment clean comfortable waiting area, great professional service. Eddie was very courteous and explained my options very well, he also Very nice environment clean comfortable waiting area, great professional service. Eddie was very courteous and explained my options very well, he also asked me about my plans on the Leased vehicle and future maintenance plans More

Service Department Awesome The service depart is always amazing, attentive, and acclimated to the customer. Eddie and Doug are the best! Service done quickly and attention to de The service depart is always amazing, attentive, and acclimated to the customer. Eddie and Doug are the best! Service done quickly and attention to detail is great. More

Great service Having Apple CarPlay install was easy and they were very helpful in getting me to my job and getting me back to pick up my car when it was completed c Having Apple CarPlay install was easy and they were very helpful in getting me to my job and getting me back to pick up my car when it was completed couldn’t of asked for a better experience. More

No Games, Low Pressure, Great Price The experience began with working with my sales associate over the internet -- Bill Secor. He was very honest and upfront about the value my trade was The experience began with working with my sales associate over the internet -- Bill Secor. He was very honest and upfront about the value my trade was likely to bring and what they were likely to do as far as giving me their best price...they actually provided a written quote not "we can get to your desired payment but you need to come into the dealership". My personal experience buying cars for the last 35 years or so is that a lot of bait and switch goes on so being upfront goes a long way with me. The experience at the dealership took a lot longer than I would have liked but it wasn't their issue as the car I was looking at was sold before I got there and they were trying to find a similar replacement - they made it as painless as it could be hanging around for over 4 hours with a 14 year old. Sales Management at the dealership was awesome too! The payment was actually less than my target and the finance manager didn't act like he had no idea what was agreed upon and the price was the same as negotiated when I got in his office. Bill even drove the car up to me in Milton because the vehicle was a transfer from another dealership and they were stuck in traffic getting it to the dealership -- that's service! Awesome overall experience. More

New car purchase Excellent experience in my new car purchase. Started communication online. Bruno was great to work with. Sales manager Daryl was great working with Excellent experience in my new car purchase. Started communication online. Bruno was great to work with. Sales manager Daryl was great working with directly. Finance manager made the process very quick More

Wonderful Purchasing Experience My wife and I were not planning to purchase a car right away. Actually, we browsed several Miata MX-5s and planned to talk about them over the weeken My wife and I were not planning to purchase a car right away. Actually, we browsed several Miata MX-5s and planned to talk about them over the weekend. However, after noticing the car my wife liked and several discussions concerning the price of the car with Daryl, we felt very comfortable deciding to make the new car purchase. Kurt also played a very important role by thoroughly detailing the many features about the vehicle and test drive. They were very kind and considerate concerning our needs. More

Surprise surprise! Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The roden Went for complimentary first oil change etc. Everything fine until tech comes out and tells us that the windshield washer system is kaput. The rodents ate it! this was discovered when doing fluid top offs. We were advised that it would cost $350.00+ to repair, oops! The suggestion is that the damage, which is extensive occurred in our garage that houses the vehicle. We may have used the washer once in 5 months and the fluid in the tank would not indicate that the fill pipe was damaged, only known when refilling. We have had 2 vehicles garaged for twenty years and never anything like this. We went home deciding to wait for repair. We left the car out and swept the garage floor looking for plastic residue. Found none. Inspected the garage for rat or mouse droppings. None. we surmise that there is a good chance that the damage came with us when we left the lot in April. At that time your construction was in process and vehicles were kept everywhere. There was cold weather in Feb., March, April. We were told that the rodents go into engine compartments when it is cold, we have been through a quite warm summer. We do not have a rodent problem, new Toyotas and Nissans resided in our garage since 2000. My wife was extremely pleased with her red Mazda crossover, safe, comfortable, and attractive. No reflection on excellent service but what could be next? Thanks for your attention. Bruce Krantz More

Routine Service a breeze at Jim Ellis I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I took my CX-9 in for routine service, and from start to finish, it was timely and very efficient. Thank you Jim Ellis for making this so easy for me, I also enjoyed all the new features of the new facility. TV and waiting area very comfortable. More